- Narrowboats and anything to do with boats
- Anthing to do with Horses and Equestrian
- FootballNTFC
- Singing & Music
- Culture & Heritage
- Dogs and walking
- Art
- Flowers & Plants
Paula Wilson
Welton. Daventry,Northamptonshire
Summary
An organised, hardworking and effective communicator and listener. Looking to build a career in Administration or Education. Can work to a high standard for general administration duties, within a customer service environment. Compassionate and reliable, with a willingness to learn new skills and undertake training if needed to meet the needs of the business.
Available to start work from End of July, Early August.
Able to focus well and pay attention to detail.
Overview
43
43
years of professional experience
Work History
Lunchtime Supervisor
Preston Hedges
Northampton, Northamptonshire
01.2026 - Current
- Responded kindly and attentively to children's needs, providing patient, caring support.
- Reported child safeguarding concerns to senior staff for swift follow up and resolution.
- Monitored child safety at all times throughout playtime activities, promptly intervening to address hazards.
Assistant Chef
Rockingham Castle
Market Harborough, Northamptonshire
04.2023 - 11.2023
- Coordinated with kitchen team to prioritise and fulfil high-volume orders in fast-paced restaurant environment.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Monitored staff attendance and ensured readiness before each shift began.
- Managing and monitoring kitchen and tearooms hygiene levels.
- Led cashing up of tills and conducted end-of-day safety checks.
Special Needs Teacher
Wren special needs school
kettering, Northamptonshire
01.2022 - 02.2023
- Developed individualised education programmes IEPs for students with diverse learning needs to enhance educational outcomes.
- Integrated sensory activities into daily routines to support students with sensory processing disorders, enhancing their learning experience.
- Provided emotional and behavioural support to students, establishing a trusting relationship conducive to learning.
The Coffee Hut Cafe
self employed
Banbury, Oxfordshire
05.2019 - 04.2020
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Guided and supported team members to improve performance. employees to maximise team performance.
- Prepared a range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
carer
Relative
Northampton, Northamptonshire
08.2010 - 06.2014
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Engaged in respectful communication, respecting the dignity of those in care.
- Maintained a clean and safe living environment, carrying out household tasks efficiently.
- Assisted service users to prepare for the day with bathing, dressing and providing toilet assistance.
- Provided personalised care and support to residents, enhancing their quality of life.
Teacher Assistant and Administrator for Year 2
Harpole Primary
Northampton, Northamptonshire
07.2007 - 07.2011
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Offered students one-on-one assistance with class assignments and activities.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Assisted with the administration of standardised tests, ensuring compliance with examination rules and regulations.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Organised materials for classroom activities, ensuring efficient access for students and teachers.
- Participated in staff meetings and professional development workshops, contributing to the enhancement of teaching practices.
Administrator and Receptionist
Sloane Helicopters Flying school
Northampton, Northamptonshire
05.2005 - 06.2007
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
Professional Singer
Turner's Musical Merry Go Round and Ronnie Scotts
Northampton. London
10.1983 - 04.2005
- Performed at a variety of venues, including festivals, weddings, and corporate events, captivating audiences with diverse musical genres.
- Performed at music events, harnessing knowledge of melody, rhythm and voice production to individualise performances and sustain audience interest.
- Implemented vocal techniques to handle various musical styles, showcasing flexibility and a broad range of skills.
- Composed musical pieces with melodies, harmonies and rhythmic structures.
- Attended regular rehearsals to practice and perfect performances for live shows or recordings.
- Maintained professional relationships with venue managers, sound engineers, and other key industry personnel to secure future opportunities.
- Participated in charity events and fundraisers, using musical talent to support important causes and communities.
Education
GCSEs -
Northampton School For Girls
Northampton01-1981
Skills
- Customer service
- Office administration
- Data entry
- Communication skills
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Client relationship management
- Scheduling appointments
- Record keeping
- Adaptable support
- Welcoming and directing visitors
- Positive attitude
- Front office etiquette
- Creative thinking
- Reception procedure development
- Patient confidentiality
- Organisational skills
- Decision making
- Calm under pressure
Interests
Timeline
Lunchtime Supervisor
Preston Hedges
01.2026 - Current
Assistant Chef
Rockingham Castle
04.2023 - 11.2023
Special Needs Teacher
Wren special needs school
01.2022 - 02.2023
The Coffee Hut Cafe
self employed
05.2019 - 04.2020
carer
Relative
08.2010 - 06.2014
Teacher Assistant and Administrator for Year 2
Harpole Primary
07.2007 - 07.2011
Administrator and Receptionist
Sloane Helicopters Flying school
05.2005 - 06.2007
Professional Singer
Turner's Musical Merry Go Round and Ronnie Scotts
10.1983 - 04.2005
GCSEs -
Northampton School For Girls