Lisa Little
London,City of London
Summary
Enthusiastic and conscientious worker with strong communication skills and empathy, having worked as a nurse and in customer service roles. I am currently seeking a career change into the field of mental health. I have a strong work ethic and experience working with a diverse range of people from different backgrounds in both nursing and hospitality.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Barista
Kat Coffee
London
2024.01 - Current
- My current role involves working in a fast paced environment making coffees to a high standard
- Developed a rapport with regular customers to provide a warm, welcoming and personalised customer service environment
- Addressed any customer complaints or issues promptly
Retail Team Member and Team Member Star
Daylesford Organic
London
2022.01 - 2023.05
- Communicated with customers in a friendly manner, sharing knowledge of products and responding to queries and complaints
- Tasks included replenishing stock, maintaining a clean environment, making coffees and operating the tills
- I was promoted to Team Member Star after demonstrating a willingness to go the extra mile in providing excellent customer service; responsibilities included training new team members and delegating tasks
Bartender
The Pilgrim Pub
London
2021.06 - 2022.01
- Served food and drinks whilst providing friendly customer service
- Opened and closed the bar, maintaining a clean environment
- Responded to issues and complaints in a timely manner
General nurse
King's College Hospital Bank Partners
London
2020.08 - 2021.06
- I worked on various wards throughout the hospital, covering staff shortages and quickly adapting to new environments
- Communicated with patients, relatives and other healthcare professionals regarding the patient's plan of care
- Kept up to date with continuously changing policies and guidelines regarding the spread of Covid-19
Staff Nurse
King's College Hospital
London
2019.09 - 2020.08
- Cared for patients undergoing orthopaedic surgery, including monitoring for signs of deterioration, wound care, administering medication and ensuring adequate hydration and nutrition
- Communicated with patients who faced barriers to communication such as language barriers and medical conditions such as dementia
- Trained and mentored student nurses
- Liaised with the multidisciplinary team and with family members regarding patient care, whilst maintaining confidentiality and upholding professional standards
Education
Bachelor of Science - Adult Nursing
King's College London
London 2016.09 - 2019.08
Skills
- Multidisciplinary teamwork
- Strong communication
- Speedy and efficient
- Warm personality
- Complaint handling
- Highly organised
Affiliations
- Running club
References
References available upon request.
Volunteering
OCD Action - Volunteer Support Group Facilitator
July 2026 - Current
- Facilitated support groups for individuals living with Obsessive Compulsive Disorder
- Guided the group conversation and helped to create a safe space
- Made sure everyone adhered to the rules such as confidentiality
- Flagged up members of the group I felt concerned about to the on call member of staff
Timeline
Barista
Kat Coffee
2024.01 - Current
Retail Team Member and Team Member Star
Daylesford Organic
2022.01 - 2023.05
Bartender
The Pilgrim Pub
2021.06 - 2022.01
General nurse
King's College Hospital Bank Partners
2020.08 - 2021.06
Staff Nurse
King's College Hospital
2019.09 - 2020.08
Bachelor of Science - Adult Nursing
King's College London
2016.09 - 2019.08