Summary
Overview
Work history
Education
Skills
Timeline
Generic
Melissa Feeney

Melissa Feeney

Glasgow

Summary

Experienced professional with a strong background in customer service excellence and sales expertise. Demonstrates proficiency in safe food handling, cash register operations, and adherence to cleaning protocols. Known for maintaining a positive attitude under pressure. Skilled in product upselling, equipment maintenance, and learning quickly resulting in well knowledged. Adept at handling customer complaints with strong communication skills, ensuring customer is satisfied always. Committed to multidisciplinary teamwork and delivering speedy and efficient service. My Goal in life is to be Cabin crew, I have dreamed of it ever since being a little girl and admiring crew, which I still do. I would love to experience putting a smile on someone face not only on their way to their destination but also on their way home. I want to make someone's flight a flight they will never forget. I would say I am a confident individual and I personally believe this job is the most suited job for me.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Barista

Starbucks
Glasgow, Glasgow City
07.2024 - Current
  • Ensured customer satisfaction by providing top-quality coffee and beverages, not only providing high quality beverages/food but also high quality customer service
  • Maintained cleanliness of the café area at all times
  • Provided a welcoming atmosphere to customers, promoting return visits. Also provided a positive atmosphere for co-workers. Ensured to be positive each day and also put a smile on my co-workers faces
  • Ensuring hygiene with drinks, food etc for safety
  • Performed cash handling duties accurately to maintain financial integrity
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business
  • Time Management skills enhanced as starting work at 5:30am, and working until 3pm. Adjusting to early then late starts.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Multitasking and teamwokring are the 2 main skills needed working at Starbucks, communication is key along with being able to balance everything at once.
  • Ensured safety of customer's with keeping the store clean and also with ensuring the correct milk/food tongs are used incase of customer allergy.

Makeup Agency Worker

Forterm & Mode
Glasgow
01.2024 - 06.2024
  • Managed client expectations by providing excellent customer service
  • Maintained a professional demeanour, promoting positive agency image
  • Ensured compliance with industry regulations, safeguarding agency reputation.
  • Resolved customer issues, ensuring satisfaction and loyalty.
  • Adapted quickly to new teams and work environments, as I was always working in different stores and meeting new people each time.

Sales advisor

Superdrug
Glasgow, Glasgow City
10.2022 - 04.2023
  • Delivered excellent customer service by addressing and resolving queries.
  • Suggested suitable products to customers for enhanced shopping experience.
  • Maintained clean, organised retail environment to enhance shopping experience. I would often help close the store which involved cleaning and restocking.
  • Boosted brand reputation with demonstration of product knowledge.
  • Monitored and refreshed displays to attract customers.
  • Ensured a smooth checkout process, enhancing customer satisfaction levels.
  • Attended online training sessions regularly to keep abreast with latest sales techniques.

Education

GCSEs - Modern Studies, Drama, Art, and English

Lourdes Secondary
Glasgow, Glasgow City
08.2018 - 06.2022

Certificate of Higher Education - HNC Travel and Tourism

Glasgow Clyde College
Glasgow, Glasgow City
08.2023 - 06.2024

Certificate of Higher Education - Cabin Crew Operations

G;asgpw Clyde College
Glasgow
08.2022 - 06.2023

Skills

  • Safe food handling
  • Cash register proficiency
  • Cleaning protocols adherence
  • Customer service excellence
  • Positive attitude under pressure
  • Product upselling
  • Equipment maintenance
  • Non-Dairy alternatives knowledge
  • Reliability in peak hours
  • Resilience during long shifts
  • Handling customer complaints
  • Multitasking
  • Multidisciplinary teamwork
  • Sales expertise
  • Strong communication
  • Quick learner
  • Complaints resolution
  • Speedy and efficient

Timeline

Barista

Starbucks
07.2024 - Current

Makeup Agency Worker

Forterm & Mode
01.2024 - 06.2024

Certificate of Higher Education - HNC Travel and Tourism

Glasgow Clyde College
08.2023 - 06.2024

Sales advisor

Superdrug
10.2022 - 04.2023

Certificate of Higher Education - Cabin Crew Operations

G;asgpw Clyde College
08.2022 - 06.2023

GCSEs - Modern Studies, Drama, Art, and English

Lourdes Secondary
08.2018 - 06.2022
Melissa Feeney