Lisa Clare

Role

Band 8a

The Healthcare Staffing Programme, (HSP), is responsible for the development and maintenance of existing nursing and midwifery workload tools, Real Time Staffing Resources and the development of digitally enabled workload tools. The HSP also provides support and education to NHS Boards developing capacity and capability to enable Boards to meet their legislative requirements, and to apply the common staffing method to inform decisions relating to healthcare staffing requirements on governance and escalation processes.

Responsibilities

• Monitor the discharge by Health Boards, relevant special health boards of their duties under all parts of the Health & Care Staffing Scotland Act 2019.
• Lead large groups of senior professional leaders, clinicians including Allied Healthcare Professionals, Nurses, Midwives, Medics and Data Analysts to ensure that the development of tools is clinically led, has the robust evidence and statistical rigor necessary.
• Manage and support the work of the Programme Advisors and Data Analysts.
• Provide leadership and support, deliver education and training to workforce leads, healthcare staff, senior professional leaders and managers within NHS Boards to ensure there is an understanding of workload tools and common staffing methodology across Scotland to be able to comply with the Health & Care (Staffing) (Scotland) Legislation.
• Develop and sustain relationships with key stakeholders to enable the work of HSP meet its Legislative Duties and in line with Governance Processes and in order to achieve results.
• Lead on the discovery work and support the implementation of SafeCare by testing concepts in consideration of a future 'Once for Scotland' approach to future workforce real time staffing resources.
• Provide written reports, updates and presentations both nationally and within the HSP Team.
• Build stronger working together links with the Excellence in Care Programme to wrap quality around quantity.
• Provide expert opinion to national and regional work streams that may impact on workforce requirements which requires the ability to understand a variety of specialty specific areas and to identify potential impacts o workforce and relate this to requirements for new tools or revision of existing tools.
• Maintain continuing Professional Development and Revalidation in line with NMC Regulations.

Role

Band 8a

Lead, manage and coordinate the preparation for implementation of the Health & Care (Staffing) (Scotland) Act 2019 in NHS Tayside, ensure the Board is ready to meet it responsibilities with the duties of the Act.

Responsibilities

• To lead, manage and coordinate the implementation of the Health and Care Staffing Legislation Required to interpret and identify from National strategy how NHS Tayside would prioritise and develop plans, and deliver against National policy the required outcomes in the short, medium and long term, to implement the Health and Care (Staffing) (Scotland) Act 2019.
• Lead Programmes of work to support Associate Nurse Directors, to deliver service reviews of their Nursing and Midwifery workforce, using the workload and workforce tool outputs and Common Staffing Methodology.
• Determine how NHS Tayside is performing using the Health and Care Staffing Assessment Template.
• Provide professional advice, support with modelling and analysis for reprovision, workforce redesign projects and participate in work with service and education colleagues around the development of new roles and service re-design.
• Operationally responsible for leading Nursing and Midwifery Recruitment Programmes such as Return to Practice, (RtP), Newly Qualified Nurses, (NQN), and Higher National Certificate, (HNC).
• Develop and shape nursing recruitment initiatives with internal clinical colleagues, e.g., Lead Nurses. Work collaboratively with Clinical and Corporate Education Colleagues, Practice Education Facilitators, (PEFs), to develop, support and promote work placements associated with these Programmes leading to seamless and successful employment.
• Develop and maintain relationships with external parties, e.g., Universities throughout Scotland to promote NHS Tayside as an exemplar employer.
• Influence and contribute to the Return to Practice, (RtP), Programme for Nurses who have left the register to return to nursing practice, working with National Education Scotland (NES) colleagues and Universities sharing experiential knowledge of the RtP Programme employer model to promote a collaborative and consistent application process throughout Scotland.

Role

Band 8a

Lead, manage and coordinate the preparation for implementation of the Health & Care (Staffing) (Scotland) Act 2019 in NHS Lothian, ensure the Board is ready to meet it responsibilities with the duties of the Act.

Responsibilities

• Interpret and identify from local and national strategy how NHS Lothian would prioritise, develop plans and deliver against national policy required outcomes in the short, medium and long term.
• Lead on development of strategies to support planning for implementation of safe staffing legislation providing expert knowledge and information.
• Support Community Chief Nurses and Associate Nurse Directors to deliver annual reviews of nursing and midwifery their staffing establishment.
• Provide professional advice, modelling and analysis to workforce redesign projects and participate in work with service and education colleagues around development of new roles, new models and service re-design.
• Managed and motivated employees to be productive and engaged in work.
• Built a new high-performing work force team through effective recruitment, onboarding, and talent development initiatives.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Improved safety procedures to create safe working conditions for workers during Coid19 pandemic.
• Facilitated team development sessions that led to innovative solutions for long-standing operational challenges.
• Continued responsibility for managing Generic, (substantive), and Staff Bank Recruitment Team and associated work streams.

Role

Band 7

Develop a process to manage the Nursing Workforce supply and demand for Registered Nurse, Newly Qualified Nurse, and Healthcare Assistant Recruitment. Explore career enhancing opportunities and career development pathways.

Underpinned by findings of the 'Francis Report' and its recommendations following the inquiry into failings at Mid Staffordshire Foundation Trust, focus on promoting Values Based Recruitment processes and examine ways of working to promote NHS Lothian as first choice employer.

Largely autonomous and played to my self motivated strength and ability to lead, influence and motivate others, often encouraging others to make good decisions and find solutions to problems.

Responsibilities

• Developed the Generic Recruitment process to address and recover the significant nursing establishment gap and encourage a values based Nursing workforce for patients in NHS Lothian.
• Reduced, and sustained the Nursing Workforce establishment gap from 11% to 5% initially, and then sustain 5-7% against fluctuating Nursing supply.
• Examine relationships between substantive workforce and supplementary staffing demand, make comparisons, identify themes and take responsive action accordingly.
• Guide, advise and at times respectively challenge colleagues when their recruitment methods, practice and timeline were not adhering to good practice or policy.
• Manage a team of 20WTE responsible for the recruitment process of substantive Band 2 and Band 5 Nursing Staff; and also Supplementary Staff Recruitment, (Staff Bank), all disciplines.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Develop and shape recruitment initiatives, work collaboratively with clinical and corporate education colleagues to develop, support and promote work placements to enable credible routes of employment into our NHS Lothian Healthcare Service, e.g. modern apprentice, clinical skills boost.
• Represent NHS Lothian on the Scottish Government National group for Return to Practice, (formerly the One Year Job Guarantee).
• Manage yearly appraisals and professional development reviews for staff.
• Maintained positive relations with health professionals of all grades by addressing problems and resistance to change head on and persuading engagement.
• Plan and manage large nursing recruitment initiatives, i.e. local recruitment days.
• Plan, attend and participate as an exhibitor throughout UK recruitment fairs, i.e. RCN Congress, RCN Job Fair.

Role

Band 7

Complaints Manager for NHS Lothian.

To manage the Complaints Process and Staff within the Department, ensure response targets were met, strive for thorough investigations into concerns raised, provide caring, appropriate responses and outcomes for patients and families, take the learning from the process to improve patient experience. support staff to make improvements in practice.

Responsibilities

• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Managed a diverse team who were experiencing performance issues, whilst balancing the demand to meet targets to maintain thorough and timely resolutions to patients and families.
• Introduced a complaints triage system to streamline the complaint handling process, enable efficient tracking and management of complaints, improving the overall efficiency and reduced response times.
• Reviewed written correspondence to address complex and sensitive complaints and inquires.
• Championed a culture of continuous improvement within the team through regular feedback sessions, training sessions, and open discussions about process enhancements.
• Evaluated team and individual staff performance via key performance indicators and professional development reviews, identifying areas for improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed Government requests, e.g. Ministers Question Time and Freedom of Information requests.
• Navigated staff dissent with professionalism, tact and diplomacy, encouraging constructive positive ways of working despite very significant resistance.

Role

Band 5

Royal College of Nursing Professional and Trade Union Representative.

• Initial secondment - full time Lead Steward - Acute Division in NHS Lothian, 2002 -2004.
• Returned to the Emergency Department in 2004 - 2008 and continued as an RCN Steward concurrently.
• Second secondment 2008 - 2013 full time Lead Steward/Partnership Representative.

Responsibilities

• Develop and maintain good working relationships with Managers and Human Resources.
• Develop and sustain good Policy and Process knowledge to provide competent and confident member support whilst ensuring optimal fair processes and outcomes when representing RCN Members.
• Manage casework, i.e. Promoting Attendance, Investigatory meetings, Disciplinary hearings, Board level appeals, negotiate and ensure fair outcomes for RCN members in line with policies and procedures.
• Navigate Organisational Change processes, support consultations with members using a high degree of negotiation to achieve best outcomes for members, i.e the move to the New Royal Infirmary of Edinburgh, service redesign, ensuring that staff were informed and involved in the ideas, discussions, and transition plans. evaluation.
• Provide a high degree of negotiation, tactful persuasion and communication skills with the ability to stay focused whilst managing expectations of Managers and staff.
• Work in Partnership to review and develop policies, support agenda for change job evaluation panels, advocate for open and transparent organisational change processes, TUPE transfers, i.e. prison healthcare.
• Speak publicly for television, newspaper and radio interviews, applying professional media training skills to navigate responses to media interviews whilst promoting a professional image on behalf of the Royal College of Nursing in keeping with corporate policy when speaking out publicly.
• Lead on Campaign work for the RCN and encourage members to support campaigns, i.e. value nursing campaign.
• Support the work of Lothian Branch and promote member engagement, including sitting on branch official seats, i.e. secretary, Chair.
• National engagement and leadership - Chair of UK Stewards, Scottish Terms and Conditions, STAC.
• Represent membership view on key topics at Congress, matters for discussion and resolutions and emergency resolutions to inform he objectives for the RCN in the year ahead, i.e. the four hour emergency target.

Role

Band 5 (formerly D and E Grade)

Registered Nurse, Emergency Department - Royal Infirmary of Edinburgh developing professional knowledge skills and experience from junior to senior staff Nurse, then Medic 1 Nurse providing out of hospital emergency care.

Responsibilities

• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and patient loved ones.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying medical staff and initiating appropriate interventions when necessary.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Served as a mentor for nursing students during their clinical rotations, providing valuable experience and guidance to foster professional growth.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Lead Nurse in the Resuscitation Room for trauma and emergency interventions, i.e. serious head injuries, traumatic injuries, medical emergencies, e.g. cardiac arrest.
• Trained and developed new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
• Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
• Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
• Collaborated with Senior Leaders and Executive hierarchy to devise initiatives for improving nursing satisfaction, retention and morale informed by clinical experiences and staff feedback.
• Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies and ensure appropriate patient care pathways.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions..
• Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health in accordance with NMC Regulatory Guidance.

Role

Band 5 (formerly D Grade)

Registered General Staff Nurse in September 1996 - September 1997.

St.Vincents Hospital, Kingussie - short and long term of the Elderly

Highview Nursing Home, Inverness - long term Care of the Elderly

Responsibilities

• Safe administration of medication, oral, IV, and intramuscular injections and monitoring effectiveness.
• Performed nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Catheter insertion and catheter care.
• Assessing activities of daily living, creating care plans accordingly, evaluating progress and making adjustments as needed based on individual patient needs.
• Discharge planning to ensure seamless transitions of care from the hospital to home or other facilities.
• Documented patient care and treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Identified patient care requirements by establishing personal rapport with patients and families to ensure that their loved ones preferences were acknowledged and transferred in into he hospital environment as much as possible.