Maureen McDowall
GLASGOW,Lanarkshire
Summary
A dedicated professional with a strong focus on customer satisfaction and stakeholder relationship management, adept at utilising agile methodologies to enhance project lifecycle management. Demonstrates exceptional decision-making capacity and multitasking capabilities, ensuring efficient schedule management and project risk analysis. Committed to process improvement implementation and goal development planning, with a comprehensive understanding of GDPR compliance.
Organised Project Officer with knack for streamlining processes and enhancing team collaboration. Delivered key initiatives ahead of deadlines, boosting project efficiency and stakeholder satisfaction. Known for clear communication and decisive problem-solving skills that drive project success.
Results-oriented Project Officer prepared to apply extensive knowledge and experience to new position at CELCIS. Detail-oriented and methodical professional with analytical approach. Adept at coordinating documentation, spreadsheets, presentations and supporting materials.
Offering strong organizational and communication skills, with keen ability to coordinate and support projects. Knowledgeable about stakeholder engagement and project planning from past experiences in various sectors. Skilled in time management, problem-solving, and teamwork, always eager to learn and adapt. Ready to use and develop project management, analytical, and leadership skills in Participation Practice Lead role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Project officer
NHS Healthcare Improvement Scotland
GLASGOW
02.2016 - Current
- Conducted stakeholder meetings, improved understanding of project requirements.
- Achieved successful project completion with regular team coordination.
- Organised meetings for efficient communication among team members.
- Implemented feedback from stakeholders, improved overall project execution efficiency.
- Coordinated cross-functional teams to ensure alignment of goals.
- Ensured smooth workflow with effective task delegation.
- Maintained open communications with all stakeholders.
- Created detailed reports for tracking project status.
- Assured quality standards with meticulous attention to detail.
- Managed project development by creating comprehensive plans and assigning tasks.
Community engagement officer
NHS Healthcare Improvement Scotland
GLASGOW
02.2016 - 02.2024
- Established stronger rapport with the community using personable approach and listening skills.
- Fostered a sense of belonging amongst community members by leading engagement activities.
- Collaborated effectively with local authorities and NHS stakeholders; ensured alignment between goals and regulations.
- Improved local relationships through proactive outreach and dialogue.
- Developed partnership programmes for strengthened community relations.
- Coordinated workshops for improved knowledge sharing among community stakeholders.
- Developed resources and programmes to target and engage specific community groups.
- Collated and analysed data to respond to community requests and concerns.
- Achieved better stakeholder cooperation with frequent, transparent communication.
- Disseminated information to increase relevance to community group interests and needs.
- Gave persuasive, professional presentations to varied audiences for positive brand representation.
- Built rapport quickly to establish productive, constructive relationships with stakeholders and communities.
- Monitored project activity and identified improvement areas to increase community interactions.
- Communicated with diverse stakeholders, offering continued courtesy, enthusiasm and clarity.
Administrator supervisor
NHS Greater Glasgow and Clyde
07.2014 - 02.2016
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Facilitated internal communications with clear and concise memos and bulletins.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits: Clinicians Rota to maintain safe service delivery
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Organised important company meetings, leading to improved communication across departments.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Streamlined office operations by implementing efficient administrative procedures.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Education
Master of Arts - Politics/Philosophy
university of Glasgow
Glasgow, Glasgow City 09.1995 - 06.2000
Skills
- Decision making capacity
- Multitasking capabilities
- Customer satisfaction driven
- Work breakdown structure creation
- Knowledge of gdpr compliance
- Project scheduling
- Schedule management
- SWOT Analysis
- Project risk analysis
- Task prioritisation
- Project outcomes evaluation
- Agile methodologies
- Project status reporting
- Stakeholder liaison
- Stakeholder relations
- Document coordination
- Presentation abilities
- Project lifecycle management
- Process Improvement
- Organised and efficient
- Goal development planning
- Customer relations specialist
- Process improvement implementation
- Stakeholder relationship management
Timeline
Project officer
NHS Healthcare Improvement Scotland
02.2016 - Current
Community engagement officer
NHS Healthcare Improvement Scotland
02.2016 - 02.2024
Administrator supervisor
NHS Greater Glasgow and Clyde
07.2014 - 02.2016
Master of Arts - Politics/Philosophy
university of Glasgow
09.1995 - 06.2000