Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Lily-may Lunt

St Helens,Merseyside

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Bartender

The Carew Inn
Taunton, Somerset
05.2024 - Current
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Inspected customer identification to verify age against legal standards.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Carer

kareplus
St Helens, St. Helens
07.2023 - 10.2023
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained hygienic living environments through regular cleaning.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.

Takeaway assistant

Lamore Pizzarea
St Helens, St. Helens
12.2021 - 02.2022
  • Maintained clean and organised front of house area to welcome customers.
  • Practiced healthy and safety measures to comply with regulations.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Managed timing standards in food deliveries to minimise delays.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Prepared and packaged food for delivery and collection.

Waitress

The Billinge Arms
Billinge, St. Helens
03.2020 - 09.2020
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Checked customer IDs to confirm age before selling age-restricted products.

Education

GCSEs -

Cowley International College
St Helens, St. Helens
09.2015 - 03.2020

A-Levels - Sociology, Criminology, English Literature

Cowley Sixth Form
St Helens, St. Helens
09.2020 - 06.2022

Skills

  • Telephone customer service
  • Health and Safety
  • Food handling
  • Highly responsible and reliable
  • Efficient under pressure
  • Upbeat, outgoing and positive
  • Task prioritisation
  • Effective customer upselling
  • Efficient payment processing
  • Guest rapport
  • COVID-19 hygiene measures

Affiliations

  • Exercise
  • Baking
  • Reading
  • Dance

Timeline

Bartender

The Carew Inn
05.2024 - Current

Carer

kareplus
07.2023 - 10.2023

Takeaway assistant

Lamore Pizzarea
12.2021 - 02.2022

A-Levels - Sociology, Criminology, English Literature

Cowley Sixth Form
09.2020 - 06.2022

Waitress

The Billinge Arms
03.2020 - 09.2020

GCSEs -

Cowley International College
09.2015 - 03.2020

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Lily-may Lunt