Maya Tobin
Hereford,Herefordshire
Summary
Dedicated professional with extensive experience in customer service, excelling in high volume call centres and front of house assistance. Demonstrates strong organisational knowledge, a proactive approach, and adaptability to changes. Known for professionalism in interaction, polite telephone manner, and effective complaint resolution skills. Fluent in English communication and committed to delivering exceptional service through punctuality and reliability. Career goal includes advancing within the customer service sector to leverage skills in professional communication and enhance overall client satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Medical Telephonist & Prescription Clerk
Hereford Medical Group
Hereford, Herefordshire
09.2022 - 02.2025
- Friendly, helpful approachable manner. Provided warm, positive customer care from arrival to departure..
- Knowledge of all company procedures
- Maintained professional demeanour under pressure, demonstrating excellent communication skills.
- Maintained service efficiencies, retaining names, departments and extensions of 200+ staff.
- Deal with all general enquiries; explain procedures and using computer systems to make new and follow-up appointments
- Operated telephone equipment, office systems and handled public enquiries efficiently.
- Handled sensitive information discretely adhering strictly to data protection guidelines.
- Managed high volume of incoming calls promptly, ensuring exceptional customer service.
- Assisted colleagues with administrative tasks when required, promoting team collaboration.
- Prioritised tasks during peak times, leading to increased efficiency.
- Trained new hires for improved productivity and efficiency.
Social Media & Marketing (part-time)
Riverside Construction (Hereford) Ltd
Stretton Sugwas, Hereford
03.2020 - 02.2025
- Setting up profiles on social media platforms
- Visiting sites to take photographs and videos to publish online
- Meeting with Company Director obtaining details and information to promote properties and advise on future marketing
- Editing videos and photographs for publication
- Uploading regular posts on social media platforms, increasing engagement by 50%
- Responding to enquiries from social media platforms
Retail & Customer Service Assistant (part-time)
Marks & Spencer
Hereford, Herefordshire
11.2020 - 07.2022
- Greeting customers - answer queries, assisting with guidance on products and complaints
- Stock control and management
- Processing cash and card payments and refunds
- Reporting discrepancies and problems
- Working within established guidelines, particularly with brands
- Responsible for security, looking out for shoplifters and fraudulent activity
- Keeping up to date with special promotions, merchandising displays and stock control
- Managed time efficiently during peak hours to limit customer waiting periods.
Waitress (part-time)
Field 2 Fork Catering
Lugwardine, Hereford
07.2019 - 03.2020
- Part-time waitressing at private functions; parties, product launches etc.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
Education
BTEC National L3 Extended Diploma - Business Studies
Herefordshire & Ludlow College
Hereford 09.2020 - 06.2022
GCSE - Maths, English Literature, English Language, Combined Science, Religious Education, Business Studies, Physical Education, Geography
St Mary's RC High School
Hereford 09.2015 - 06.2020
Skills
- Customer service
- Polite telephone manner
- Punctuality and reliability
- Professionalism in interaction
- Proactive approach
- Adaptability to changes
- Front of house assistance
- Complaint resolution skills
- Strong organisational knowledge
- High volume call centres
- Professional communication
- Telephone customer service
Websites
Custom
I enjoy socialising with friends attending Music festivals with friends and family and travelling.
Affiliations
- Travelling, exploring new countries and cultures.
- Socialising with my friends and family.
- Going to the gym and keeping fit and healthy.
Languages
English
Native
References
References available upon request.
Timeline
Medical Telephonist & Prescription Clerk
Hereford Medical Group
09.2022 - 02.2025
Retail & Customer Service Assistant (part-time)
Marks & Spencer
11.2020 - 07.2022
BTEC National L3 Extended Diploma - Business Studies
Herefordshire & Ludlow College
09.2020 - 06.2022
Social Media & Marketing (part-time)
Riverside Construction (Hereford) Ltd
03.2020 - 02.2025
Waitress (part-time)
Field 2 Fork Catering
07.2019 - 03.2020
GCSE - Maths, English Literature, English Language, Combined Science, Religious Education, Business Studies, Physical Education, Geography
St Mary's RC High School
09.2015 - 06.2020
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