Lilly Moor
Northallerton,North Yorkshire
Summary
Dynamic and results-driven professional with extensive expertise in multi-channel communication and sales. Demonstrates exceptional skills in quality control, staff training, and customer retention, ensuring high standards of service and satisfaction. Proficient in Microsoft Office Suite, reporting, and documentation, with a strong focus on persuasive communication and technical product knowledge. Adept at handling pressure with resilience while maintaining a customer-oriented approach. Experienced in event planning, table service techniques, bartending, and bar equipment maintenance. Committed to leveraging skills in complaint handling and hygiene standards to enhance operational efficiency and customer experience.
Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building. Committed to enhancing customer satisfaction and driving operational improvements for business success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Customer service manager
Ladbrokes Coral Group
Filey, North Yorkshire
2026.03 - Current
- Managed challenging situations to ensure customer satisfaction.
- Oversaw daily operations, ensuring optimal performance.
- Maintained positive relationships through effective communication.
- Navigated complex issues to provide apt solutions.
- Ensured business objectives met through strategic planning.
- Collaborated cross-functionally for seamless service delivery.
- Raised company reputation with high-quality customer care.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Bar manager
anvil arms
Wold Newton, East Riding of Yorkshire
2025.04 - 2026.02
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Developed cocktail menus, resulting in increased beverage sales.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Bar staff member
Captain Wills
Filey, North Yorkshire
2022.04 - 2025.04
- Prepared beverages, ensuring consistent quality.
- Maintained professional knowledge about various drink recipes and offerings.
- Made cocktails for customer enjoyment.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Engaged in upselling techniques, boosting sales revenue.
- Rotated stock regularly, reducing waste from expired products.
- Restocked bar efficiently during busy periods.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Certificate of Higher Education - Art
Scarborough tec
Scarborough, North Yorkshire 2024.09 - 2025.06
A-Levels - health and social care/ health and science
Scarborough tec
Scarborough, North Yorkshire 2023.09 - 2025.06
Skills
- Multi-Channel communication
- Sales expertise
- Quality Control
- Microsoft Office Suite
- Staff training and development
- Reporting and documentation
- Customer retention
- Persuasive communication
- Technical product knowledge
- Resilience under pressure
- Communication proficiency
- Table service techniques
- Event planning experience
- Bartending techniques
- Bar equipment maintenance
- Drink mixing and serving
- Complaint handling expertise
- Knowledge of hygiene standards
- Cocktail creation proficiency
- Bar layout design understanding
- Customer orientation
- Product inventory organisation
Affiliations
- crochet
- sewing
- theme parks
Timeline
Customer service manager
Ladbrokes Coral Group
2026.03 - Current
Bar manager
anvil arms
2025.04 - 2026.02
Certificate of Higher Education - Art
Scarborough tec
2024.09 - 2025.06
A-Levels - health and social care/ health and science
Scarborough tec
2023.09 - 2025.06
Bar staff member
Captain Wills
2022.04 - 2025.04