Libby Gibbens
Portsmouth,Hampshire
Summary
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Overview
7
7
years of professional experience
Work history
Barista
Costa Coffee
Portsmouth, Hampshire
2024.06 - Current
- Store is located in gunwharf and gets incredibly busy, collaborated with team members during busy periods improving workflow efficiency and maintaining quality of service.
- Completed a Costa coffee training day in Newbury, learnt how to properly make each coffee to the correct standard and brought those skills back to the store. Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Created speciality drinks according to exact customer requests and preferences.
Barista
Pumpkin Cafe
Southampton, Hampshire
2022.06 - 2024.04
- Located at Southampton Central Train Station, therefore managed fast-paced service during peak hours maintaining quality of service.
- Followed hygiene and health & safety rules, including when baking pastries, sausage rolls, etc.
- Did a months training in Starbucks, Reading Train Station.
Kitchen assistant
Paintpots Nursery
Southampton, Hampshire
2018.10 - 2020.03
- Prepared food to a good standard while following hygiene and health & safety rules.
- Although the main title was kitchen assistant, I was also getting experience for my Childcare GCso I workedSE with children aged 6 months - 4 years. Set up activities, helped with reading time, helped with 6 months - 2 year old nap time.
Education
Bachelor of Science - Forensic Psychology
University of Portsmouth
Portsmouth 2022.09 -
A-Levels - Psychology, Criminology, English Literature
Itchen Sixth Form College
Southampton 2020.09 - 2022.05
Skills
- Reliability in peak hours
- Latte artistry
- Food safety regulations
- Beverage preparation speed
- Non-Dairy alternatives knowledge
- Handling customer complaints
- Customer Service
- Health and Safety
- Team player
Timeline
Barista
Costa Coffee
2024.06 - Current
Bachelor of Science - Forensic Psychology
University of Portsmouth
2022.09 -
Barista
Pumpkin Cafe
2022.06 - 2024.04
A-Levels - Psychology, Criminology, English Literature
Itchen Sixth Form College
2020.09 - 2022.05
Kitchen assistant
Paintpots Nursery
2018.10 - 2020.03