Libby Gibbens
Portsmouth,Hampshire
Summary
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Overview
7
7
years of professional experience
Work history
Barista
Costa Coffee
Portsmouth, Hampshire
06.2024 - Current
- Store is located in gunwharf and gets incredibly busy, collaborated with team members during busy periods improving workflow efficiency and maintaining quality of service.
- Completed a Costa coffee training day in Newbury, learnt how to properly make each coffee to the correct standard and brought those skills back to the store. Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Created speciality drinks according to exact customer requests and preferences.
Barista
Pumpkin Cafe
Southampton, Hampshire
06.2022 - 04.2024
- Located at Southampton Central Train Station, therefore managed fast-paced service during peak hours maintaining quality of service.
- Followed hygiene and health & safety rules, including when baking pastries, sausage rolls, etc.
- Did a months training in Starbucks, Reading Train Station.
Kitchen assistant
Paintpots Nursery
Southampton, Hampshire
10.2018 - 03.2020
- Prepared food to a good standard while following hygiene and health & safety rules.
- Although the main title was kitchen assistant, I was also getting experience for my Childcare GCso I workedSE with children aged 6 months - 4 years. Set up activities, helped with reading time, helped with 6 months - 2 year old nap time.
Education
Bachelor of Science - Forensic Psychology
University of Portsmouth
Portsmouth 09.2022 -
A-Levels - Psychology, Criminology, English Literature
Itchen Sixth Form College
Southampton 09.2020 - 05.2022
Skills
- Reliability in peak hours
- Latte artistry
- Food safety regulations
- Beverage preparation speed
- Non-Dairy alternatives knowledge
- Handling customer complaints
- Customer Service
- Health and Safety
- Team player
Timeline
Barista
Costa Coffee
06.2024 - Current
Bachelor of Science - Forensic Psychology
University of Portsmouth
09.2022 -
Barista
Pumpkin Cafe
06.2022 - 04.2024
A-Levels - Psychology, Criminology, English Literature
Itchen Sixth Form College
09.2020 - 05.2022
Kitchen assistant
Paintpots Nursery
10.2018 - 03.2020