Lianna (Belle) Bryant
Bournemouth,Bournemouth
Summary
I am looking for a new job role in an energetic and friendly environment. I am a bubbly character who is enthusiastic to learn new ways of working. I was previously an Administrator where I gained various new skills. I have also worked in two different retail jobs and have acquired a lot of experience working within the industry. I am able to rapidly adapt to new environments and develop relationships with customers as well as other employees to provide the most appropriate products and services for their needs. I am also a recent graduate from Arts University Bournemouth with a degree in Photography which I pursue as a recreational hobby.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Administrator
A-one Insurance
Ringwood, Hampshire
2025.02 - 2025.05
- Managed incoming calls, resolving queries and directing customers to relevant handlers.
- Conducted outgoing calls to follow up on customer payments.
- Processed payments through an accounting application in an accurate manner.
- Facilitated internal communications through clear memos and bulletins to enhance collaboration.
- Processed 7 to 12 policies daily while managing documentation and payment tasks via a bespoke CRM system.
- Maintained confidentiality of sensitive information in compliance with established protocols.
Operations Administrator
Rescue Rod
Poole, Dorset
2024.07 - 2024.10
- Answering phone calls and emails from customers and handling their enquiries.
- Using a booking system to organize and schedule appointments for the engineers.
- Developing the booking system to improve automation of pricing and invoicing.
- Ordering of materials and tools for engineers for specific jobs.
- Keeping track of stock, ensuring that there is plenty of equipment and materials for the week.
- Using Microsoft Office tools, such as Word and Excel, to create reports and charts, as well as teaching colleagues how to use it effectively.
Retail Sales Associate
Clarks
Castlepoint
2022.07 - 2024.07
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained display and organisation of department based on visual merchandising guidelines.
Supervisor Retail Assistant
Nisa Local
Merley, Poole
2018.10 - 2021.11
- Trained new hires and set up mentoring relationships to drive team performance.
- Managed store closing, taking key holder responsibilities seriously.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Maintained accurate records to track cash handling activities.
- Built rapport with new and existing customers to boost client retention.
- Requested and checked customer IDs at checkout for age-restricted products.
Education
Bachelor of Arts - Photography
Arts University Bournemouth
Poole, ENG 2021.10 - 2024.05
NVQ Level 3 - Photography
Bournemouth And Poole College
Poole, ENG 2019.09 - 2021.06
NVQ Level 2 - Beauty Therapy
Bournemouth and Poole College
Poole, ENG 2018.09 - 2019.06
Skills
- Confident communicator
- Outstanding customer service
- Face-to-face selling
- Product knowledge
- Cash management
- Accurate money handling
- Refund and exchange processing
Affiliations
- Photography
- Fashion and Makeup
- Arts and Crafts
- Playing Board and Card Games
- Animals and Pets
Timeline
Administrator
A-one Insurance
2025.02 - 2025.05
Operations Administrator
Rescue Rod
2024.07 - 2024.10
Retail Sales Associate
Clarks
2022.07 - 2024.07
Bachelor of Arts - Photography
Arts University Bournemouth
2021.10 - 2024.05
NVQ Level 3 - Photography
Bournemouth And Poole College
2019.09 - 2021.06
Supervisor Retail Assistant
Nisa Local
2018.10 - 2021.11
NVQ Level 2 - Beauty Therapy
Bournemouth and Poole College
2018.09 - 2019.06