Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Lianna (Belle) Bryant

Bournemouth,Bournemouth

Summary

I am looking for a new job role in an energetic and friendly environment. I am a bubbly character who is enthusiastic to learn new ways of working. I was previously an Administrator where I gained various new skills. I have also worked in two different retail jobs and have acquired a lot of experience working within the industry. I am able to rapidly adapt to new environments and develop relationships with customers as well as other employees to provide the most appropriate products and services for their needs. I am also a recent graduate from Arts University Bournemouth with a degree in Photography which I pursue as a recreational hobby.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Administrator

A-one Insurance
Ringwood, Hampshire
02.2025 - 05.2025
  • Managed incoming calls, resolving queries and directing customers to relevant handlers.
  • Conducted outgoing calls to follow up on customer payments.
  • Processed payments through an accounting application in an accurate manner.
  • Facilitated internal communications through clear memos and bulletins to enhance collaboration.
  • Processed 7 to 12 policies daily while managing documentation and payment tasks via a bespoke CRM system.
  • Maintained confidentiality of sensitive information in compliance with established protocols.

Operations Administrator

Rescue Rod
Poole, Dorset
07.2024 - 10.2024
  • Answering phone calls and emails from customers and handling their enquiries.
  • Using a booking system to organize and schedule appointments for the engineers.
  • Developing the booking system to improve automation of pricing and invoicing.
  • Ordering of materials and tools for engineers for specific jobs.
  • Keeping track of stock, ensuring that there is plenty of equipment and materials for the week.
  • Using Microsoft Office tools, such as Word and Excel, to create reports and charts, as well as teaching colleagues how to use it effectively.

Retail Sales Associate

Clarks
Castlepoint
07.2022 - 07.2024
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Maintained display and organisation of department based on visual merchandising guidelines.

Supervisor Retail Assistant

Nisa Local
Merley, Poole
10.2018 - 11.2021
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Managed store closing, taking key holder responsibilities seriously.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Maintained accurate records to track cash handling activities.
  • Built rapport with new and existing customers to boost client retention.
  • Requested and checked customer IDs at checkout for age-restricted products.

Education

Bachelor of Arts - Photography

Arts University Bournemouth
Poole, ENG
10.2021 - 05.2024

NVQ Level 3 - Photography

Bournemouth And Poole College
Poole, ENG
09.2019 - 06.2021

NVQ Level 2 - Beauty Therapy

Bournemouth and Poole College
Poole, ENG
09.2018 - 06.2019

Skills

  • Confident communicator
  • Outstanding customer service
  • Face-to-face selling
  • Product knowledge
  • Cash management
  • Accurate money handling
  • Refund and exchange processing

Affiliations

  • Photography
  • Fashion and Makeup
  • Arts and Crafts
  • Playing Board and Card Games
  • Animals and Pets

Timeline

Administrator

A-one Insurance
02.2025 - 05.2025

Operations Administrator

Rescue Rod
07.2024 - 10.2024

Retail Sales Associate

Clarks
07.2022 - 07.2024

Bachelor of Arts - Photography

Arts University Bournemouth
10.2021 - 05.2024

NVQ Level 3 - Photography

Bournemouth And Poole College
09.2019 - 06.2021

Supervisor Retail Assistant

Nisa Local
10.2018 - 11.2021

NVQ Level 2 - Beauty Therapy

Bournemouth and Poole College
09.2018 - 06.2019

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Lianna (Belle) Bryant