Melusi Mdakane
Johannesburg,Tembisa
Summary
I am Melusi Mdakane since I started working at Asics Retail store 2022, I learned alot of things about myself to cut a long story short I grew up to love the job I'm doing and selling to customers about what I belive in. I love running because I play soccer I need to stay fit and plus I am a fitness coach at a local team I play under for the juniors.
Overview
2
2
years of post-secondary education
Work History
Retail Sales Associate
Asics
Johannesburg
07.2022 - I currently work here
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Met sales targets through proactive promotion and excellent customer service.
- Replenished items and organised displays to keep stock looking professional.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Built and maintained positive relationships with customers to encourage repeat business.
- Delivered exceptional service by understanding customer needs and exceeding expectations.
- Handled returns and exchanges with professionalism, maintaining customer trust and store reputation.
- Tracked daily sales targets, motivating self and team towards achieving and exceeding goals.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Resolved customer issues with empathy and efficiency, turning negative experiences into positive outcomes.
- Developed strong product knowledge through ongoing training and self-initiated learning.
- Participated in team meetings, contributing ideas for sales improvement and customer satisfaction.
- Utilised product knowledge to make recommendations, personalising customer service and boosting satisfaction.
Education
Diploma of Higher Education -
St. Anthony's Franciscan Metric Project
Boksburg 01.2020 - 12.2021
Skills
- Customer service
- Face-to-face selling
- Product knowledge
- Stock management
- Visual merchandising
- Customer relationship management
- Sales strategy
- Team collaboration
- Client engagement
- Problem solving
- Sales analysis
- Time management
- Empathy in service
- Customer focus
- Multitasking efficiency
- Confident communicator
- Customer enquiry handling
- Client relationship building
- Confidence in selling
- Outstanding customer service
- Complaint handling
- Sales techniques
- Customer service systems knowledge
- Brand understanding
- Superb time management
- Sales reporting
- Empathetic listening
- Excellent empathy
- Brand awareness
- Stress resilience
- Sales persuasion
- Upselling techniques
- Up-Selling expertise
- Persuasive speaker
- Energetic self-starter
- Product demonstrations
- Sales strategy implementation
- Persuasive selling
- Technical product knowledge
- Drive for results
Languages
English
Intermediate
B1
Interests
Soccer player and fitness soccer coach for the juniors
Timeline
Retail Sales Associate
Asics
07.2022 - I currently work here
Diploma of Higher Education -
St. Anthony's Franciscan Metric Project
01.2020 - 12.2021