Thomas Joseph Lovell

Fresh food sales assistant

Morrisons plc

Cowgate, Newcastle upon Tyne, Tyne and Wear

04.1993 - Current

Accepted and processed cash, cheque, card and mobile payments using POS systems.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Received and processed product returns.
Resolved customer complaints and process issues with proactive problem-solving skills.
Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Maintained knowledge of products and features to provide recommendations to customers.
Built lasting relationships with clients through customer service interactions.
Updated product labelling and pricing to reflect discounts and offers.
Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Worked energetically to maintain efficient operations during peak trading hours.
Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Provided excellent sales services by offering bespoke product advice to meet exact customers needs.