Liam Donaldson
Edinburgh
Summary
I have always been a creative individual drawn towards the world of art, music, film and literature. Since studying computer arts at Abertay university I have frequently attended music and theatre events developing my love for the arts and the community that surrounds it. I believe My experience within customer service roles and my constant positive attitude towards the general public makes me extremely well suited to join the usher hall box office team.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Front of house team member
Benugo
Edinburgh
08.2024 - Current
- Greeting of customers, presentation of menus and sharing of information about available special items.
- As an allergen champion for Benugo I regularly inform customers regarding ingredients used to address allergy and dietary issues.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Demonstrated flexibility by adapting to different roles within our café and bistro
Shop keeper
Nisa Local
Dundee, Dundee City
04.2022 - 07.2024
- Cultivated strong relationships with regular customers through personalised service.
- Maintained cleanliness and organisation of shop floor to ensure welcoming environment for customers.
- Managed thorough inventory with methodical stock ordering processes to continually meet customer demand.
- Handled and received deliveries from suppliers being sure to amend any outstanding payments that were required
Receptionist
Edinburgh Corn Exchange
Edinburgh
12.2018 - 07.2021
- Served as the initial point of contact for the general public; providing respectful greetings and helpful assistance upon arrival.
- Assisted visitors with answering questions, solving problems and carrying out payments.
- Managed guests bookings to organise, cancel and re-arrange sessions within the world of bowling or world of football venues
- Handled calls from the public, addressing concerns and maintaining a friendly demeanour
Education
Bachelor of Arts - Computer Arts
Abertay University
Dundee, Dundee City 09.2020 - 05.2024
Scottish Qualifications Certificate -
Currie Community High School
Edinburgh 09.2014 - 07.2024
Skills
- Honest and reliable
- Creative
- Flexible / adaptable
- Proactive
- Resilience under pressure
- Respectful and inclusive
- Positive work attitude
- Communication
Affiliations
- Rock climbing / Bouldering
- Traditional Painting
- Music
- Film
- Literature
Accomplishments
- Dare Academy finalist, a Games design competition organised and promoted by Abertay This involved working in a team with students and interacting with industry experts to produce a high-quality game to be shown off to the public at EGX London, the UK’s largest games convention.
References
Tracy Mccabe
Nisa Local
Email Address: TracyMccabe@hotmail.co.uk
Susan Campbell
Edinburgh Corn Exchange
Email Adress: susan.campbell@ece.uk.com
Tom Brennan
Thomas and Adamson
Email Adress: Thomas.brennan@thomasandadamson.com
Timeline
Front of house team member
Benugo
08.2024 - Current
Shop keeper
Nisa Local
04.2022 - 07.2024
Bachelor of Arts - Computer Arts
Abertay University
09.2020 - 05.2024
Receptionist
Edinburgh Corn Exchange
12.2018 - 07.2021
Scottish Qualifications Certificate -
Currie Community High School
09.2014 - 07.2024
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