Lewis Ebanks
Wellington,North Yorkshire
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Offering more than 4 years of retail and hospitality experience. Organised and enthusiastic while maintaining high levels of customer satisfaction in all interactions.
Overview
7
7
years of professional experience
Work history
Barista
Costa Coffee
Wellington, Somerset
2018.10 - Current
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
NVQ Level 3 - Health and Social Care
Richard Hush College
Taunton 03.2020
Skills
- Level 2 Food and Hygiene
- Active listening
- Teamwork and collaboration
- Onboarding new staff
- Quick learner
- Performance improvement
- Strong communication
- Clean drivers licence
Timeline
Barista
Costa Coffee
2018.10 - Current
NVQ Level 3 - Health and Social Care
Richard Hush College