Summary
Overview
Work history
Education
Skills
Timeline
Lesley Anne McMahon

Lesley Anne McMahon

Rochdale,Lancashire

Summary

Successful [Job Title] with proven abilities in providing overall direction and management for care services and facilities. Experienced in coordinating care provision with other health and welfare providers to meet patient needs. Proactive in reviewing social care impact and finding opportunities for improvement. Empathetic aged care professional experienced in coordinating welfare programmes and care services for people I support. Demonstrates leadership in social service cases, managing ethical issues and taking decisive actions to support patients. Knowledgeable about developing care procedures and performance standards. Empathetic aged care professional experienced in coordinating welfare programmes and care services for people I support. Demonstrates leadership in social service cases, managing ethical issues and taking decisive actions to support elderly patients. Knowledgeable about developing care procedures and performance standards.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work history

Domiciliary Care Officer

Derbyshire county council
Chapel en le Frith, Derbyshire
06.2018 - 06.2022
  • Established care objectives and operational criteria for [Type] unit.
  • Supervised and evaluated staff work, providing constructive feedback for improved services.
  • Demonstrated leadership in social service cases, managing ethical issues and taking decisive actions.
  • Applied holistic approach to social services, maintaining long-term wellbeing of elderly residents.
  • Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
  • Recruited and trained compassionate staff to provide high quality care services.
  • Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
  • Built and maintained helping relationships with elderly residents and their families.

Support Care Worker

St Christopher Trust
Glossop, Derbyshire
10.2017 - 06.2018
  • Improved physical and mental wellbeing of service users through patient-centred care planning.
  • Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Tailored care and support to individual needs for bespoke, personalised service.
  • Administered oral medication as required in line with stringent drug control regulations.
  • Updated first aid training to protect client welfare.
  • Monitored patient symptoms and progress to boost health outcomes.

Hair Salon Manager

Supercuts
Manchester, Greater Manchester
04.2016 - 10.2017
  • Registered and updated client information on database to maintain complete records.
  • Developed short-term and long-term goals for staff to maximise potential.
  • Implemented and modified policies to improve quality standards.
  • Facilitated payroll tasks to provide salaries to staff.
  • Collected time sheets to determine attendance and punctuality.
  • Directed marketing initiatives to increase business directives.
  • Formulated and submitted expense and revenue reports to gauge growth and profits.
  • Received and collected payments from clients to track daily transactions.

Support Worker (Older Adults in Care)

Alternative Futures Group
Rochdale, Lancashire
09.2012 - 04.2016
  • Adopted person-centred approach in all aspects of care-giving.
  • Promoted community engagement and sense of belonging.
  • Participated in delivery of therapeutic care treatments under supervision of qualified staff.
  • Transported clients to appointments using hoists and mobility aids.
  • Delivered compassionate care in residential homes, community settings, and homes of service users.
  • Performed end-of-life care for terminally ill patients.
  • Mentored junior staff to improve quality of care.
  • Developed and implemented cohesive care plans for patients according to individual needs.

Support Worker (Young People in Care)

Life-Time Opportunities
Whitworth, Lancashire
09.2008 - 04.2012
  • Strengthened young people's ability to navigate risk and challenge.
  • Maintained current understanding of developments in safeguarding, youth work, and professional social care.
  • Encouraged service user engagement and participation.
  • Conducted thorough risk assessments, maximising safety for detached work.
  • Developed strong rapport with young people on 1:1 and group basis.
  • Organised activities for youth to exercise talents, display skills and increase potential.
  • Worked in recognised hot spots to expand positive opportunities for young people.
  • Practised privacy and confidentiality to adhere to guidelines and protocols.

Customer Service Advisor

NatWest Bank
Hebden Bridge, Calderdale
05.2006 - 03.2009
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
  • Kept abreast with latest product developments to inform customers.
  • Participated in staff meetings to discuss new developments.

Support Worker (Older Adults in Care)

Rochdale Pennine Trust
Rochdale, Lancashire
09.1998 - 03.2006
  • Adopted person-centred approach in all aspects of care-giving.
  • Promoted community engagement and sense of belonging.
  • Participated in delivery of therapeutic care treatments under supervision of qualified staff.
  • Transported clients to appointments using hoists and mobility aids.
  • Performed end-of-life care for terminally ill patients.
  • Mentored junior staff to improve quality of care.
  • Developed and implemented cohesive care plans for patients according to individual needs.
  • Delivered compassionate care in residential homes, community settings, and homes of service users.

Mobile Hairdresser

self- employed
Rochdale, Lancashire
01.1994 - 08.1998
  • Used Phorest software to schedule [Number]+ client appointments weekly.
  • Developed new style techniques for short hair cuts, including mullets and pixie cuts.
  • Provided hair care tips and tricks for best results at home, including quick styling and blow-dry advice.
  • Increased social media account followers to promote services and reach wider client base.
  • Used scissors, razor and shaver to create new styles in line with industry trends.
  • Planned and executed social media ad campaigns, increasing bookings by [Number]% within [Number] months.
  • Built rapport with clients through genuine conversations, achieving [Number]% client retention.

Education

City Guilds Level Two - Beauty Therapy + GOLA

Hopwood Hall College, Rochdale
09.2010 - 08.2011

NVQ Level 3 - Health and Social Care

Blackburn College ..., Blackburn
01.2010 - 10.2010

NVQ Level 2 - CARE

Rochdale Healthcare NHS Trust, Rochdale
10.2002 - 08.2003

NVQ Level 2 - Hairdressing

Hopwood Hall College, Rochdale
09.1988 - 07.1990

Skills

  • Domiciliary care management
  • Social care management

Timeline

Domiciliary Care Officer - Derbyshire county council
06.2018 - 06.2022
Support Care Worker - St Christopher Trust
10.2017 - 06.2018
Hair Salon Manager - Supercuts
04.2016 - 10.2017
Support Worker (Older Adults in Care) - Alternative Futures Group
09.2012 - 04.2016
Hopwood Hall College - City Guilds Level Two , Beauty Therapy + GOLA
09.2010 - 08.2011
Blackburn College ... - NVQ Level 3, Health and Social Care
01.2010 - 10.2010
Support Worker (Young People in Care) - Life-Time Opportunities
09.2008 - 04.2012
Customer Service Advisor - NatWest Bank
05.2006 - 03.2009
Rochdale Healthcare NHS Trust - NVQ Level 2, CARE
10.2002 - 08.2003
Support Worker (Older Adults in Care) - Rochdale Pennine Trust
09.1998 - 03.2006
Mobile Hairdresser - self- employed
01.1994 - 08.1998
Hopwood Hall College - NVQ Level 2, Hairdressing
09.1988 - 07.1990

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Lesley Anne McMahon