Summary
Overview
Work history
Education
Skills
Affiliations
References
Work availability
Timeline
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Tracy Shaw

Glasgow,Glasgow City

Summary

Dedicated Care manager with 10 years of experience with a demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Enthusiastic manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

12
12
years of professional experience

Work history

Deputy care Manager

Parkdale residential home
03.2022 - Current
  • I have started working at Oaks court residential/dementia care home after they were given an poor CQC report leaving them with an requires improvement in all areas of CQC key lines of enquiries.
  • I implemented new documentation for Oaks court and redeveloped all aspects of documentation to ensure that there area an robust risk assessments in place
  • I implemented all new documentation for new personal centered care plans which is highly detailed for all daily needs and wants of service users
  • I myself worked with residents, family members/POA's to write everything about myself documentation, so everyone could find out about their past and what achievements that had made throughout there lives
  • I have dealt with safeguarding's, speaking with council officials and CQC regarding getting Oaks Court home back to an high standard of care
  • I improved décor throughout Oaks Court care home with feedback from residents to achieve an more homely environment for them, to also bring it up to an standard which was required to continue to operate as an functional care home
  • I put in place new documentation for audits and begun processes in going through all staff files to update required information
  • I have taken training courses and know have a certificate for Fire Marshal

SENIOR CARE ASSISTANT

Parkfield grange residential home
05.2021 - 02.2022
  • Senior care staff member delivering personal care to residents
  • Writing of risk assessments and evaluating each resident for their daily needs and wants through risk assessments
  • Medication administration to residents
  • Daily assistance in fluid and nutritional needs for each resident
  • Daily activities with resident
  • I trained as a moving and handling train the trainer for the home in august 2021
  • I trained as a first aider for the home in August 2021.

CARE MANAGER

Oaks Court Care Home
03.2020 - 02.2021
  • I started working in an dementia care home after having an poor CQC report with an bed ban which had been put in place in 2019., I started working on all documentation in the home and redeveloped all aspects of documentation to ensure they have robust risk assessments for the service users
  • I put all new documentation in place for a new personal centred care plan which is highly detailed for the daily needs and wants of the service users
  • I worked with the residents, family members/POA's to write everything about me documentation, so we could find out about their past and what they did in their past lives
  • I have dealt with numerous safeguarding in relation to incidents at the care home and speaking with the council officials and CQC regarding getting the home back to a high standard of care, whilst we also had building improvements which needed to be achieved to bring it up to a standard which was required to continue to operate as a functional care home
  • I put in place new documentation for audits and begun the process in going through all staff files to update required information
  • The home has been on lock down since the beginning of march and has remained COVID free for the time
  • Monitored the procedures of the home and ensured it was legally compliant and working according to registration status
  • CQC were impressed with the changes in the home in such a short space of time
  • They were impressed that a removal of bed ban was achieved in a short space of time, this enabled us to have new residents into the home
  • I started to put new paperwork in place for the service users' files, this enabled me to start to write personal centred care plans with relevant new risk assessments to show the needs and wants of their service users
  • Managed new staff members and introduced newcomers to the facilities
  • Provided updated advice, support and information to the workers, residents, and their families
  • Trained and informed the staff about the processes, rules and regulations governing the residential home.

BROKERAGE OFFICER / FINANCE OFFICER

Walsall Council
12.2019 - 03.2020
  • Working at Walsall council was for a short period of time (Three Month Contract) I learnt how to use Mosaic computer system which Walsall council have developed for their own use, contacted care providers to see if there was availability to take on new care packages which were receive on a daily basis
  • I have used CM2000 to ensure financial section of care sourcing was correct implemented
  • While I was there, I learnt how to put on implement invoices for care being provided domiciliary care providers and ensured payments were made accordingly
  • These invoices were then placed on a computer system and signed off to ensure there were paid in a monthly basis.

CARE COORDINATOR

Great Care health care services
West Bromwich
11.2019 - 12.2019
  • I worked as a care coordinator for a short time I was there
  • I worked on their Rota system called people planner which I have used at other companies before
  • I worked on a computer system called people planner this ensured rotas were showing appropriately on people planner system and all care calls were covered
  • I put new documentation in place for a new care plan and audited all documentation to be archived appropriately
  • I went out on care visits with care staff to ensure care calls and assessed all staff were aware of moving and handling procedures were considered also doing medication and spot check assessments on for care staff
  • Delivered highest standards of quality assurance in all procedures and services for regulatory compliance.

CARE COORDINATOR, CARE MANAGER

Kare Plus – Wolverhampton
11.2018 - 09.2019
  • I have been working as an coordinator for an domiciliary care company based in Wolverhampton managing care staff, after a couple of months I was promoted to manager
  • I started to look after supported living as manager at same time there was three homes all will service users with learning disabilities
  • Have been rostering for service users to ensure they have care calls in line with council's requirements
  • I have Learnt to use an new care roster system, which is being put into place, I Invoice clients on an weekly basis and relevant agencies
  • I dealt with payroll for staff every Monday as they are paid weekly
  • I have Employed new staff members and made sure they were compliant to work with vulnerable individuals in their own homes, As and when required I have assisted with training staff to deliver high quality care which each individual service user should expect
  • The short time I have been working with Kare Plus as and when possible I have taken on new service users, I have been and greeted all new service users and assessed there needs and any equipment which may be needed I have got in contact with the relevant multidisciplinary agencies and made a referral which will assist them to ensure the staff and service user will be safe when assisting with all aspects with the individuals care, I have ensured the carer's are able to understand what are to do in each call I have written personal centered care plans which have as much information needed to be able to care for them appropriately.

DEPUTY CARE MANAGER, REGISTERED MANAGER

Care Avenues
Telford
05.2017 - 11.2018
  • Managing staff to deliver a good standard of care to the individuals we look after
  • I go out to see our new clients and learn about their lives and what is required for their day to day needs for us to provide a good standard of care
  • I became registered manager in October of 2017, I was registered to an domiciliary service which covered Walsall, Wolverhampton and Telford area
  • I will also risk assess their property and if need arises, I will get in touch with appropriate health professionals who are involved with their care to be able to make it as safe and risk free as possible
  • I will write their care plan and make sure it reflects individuals and their needs for them to be as independently as possible
  • I also make sure all staff is on adequate training courses to be able to do their job safely
  • I make sure all paperwork is kept to high standard and documented properly and appropriately stored
  • I have also sourced coursers for staff and enrolled them on their NVQ's and sourced other courses to aid caregivers to be able to deliver their job to an high standard
  • I have also transferred my Level 5 so I can do it at my last employment
  • I have also started as train the trainer course and so far, has completed the CPR course, moving and handling and dementia awareness.

QUALITY ASSURANCE MANAGER

11.2016 - 04.2017
  • I was Quality Assurance manager for care givers
  • I ensured staff's files were up to date and went around to clients' homes to do spot checks
  • I also meet with caregivers every three months, did their appraisals every three months and their yearly appraisals to keep standard of care at an high standard
  • I arranged an dementia tea party while I was there to help Wolverhampton's community realize that dementia is nothing to be frightened about and to help them understand about illnesses
  • I was also trained to go out to individual clients and show them how to do an service call where we find out what care requirements they will need, I also learnt how to write care plans for individuals and to find appropriate carers for an individual
  • I also had on call duties and covered care calls as and when required.

FIELD CARE SUPERVISOR

Home Care
07.2016 - 11.2016
  • I was the supervisor out in the field delivering care and also looking after the staff and doing their spot checks I had on call duties, and I also had to have office duties on certain days
  • I delivered all different types from people with COPD, Strokes and Elderly care
  • I had on call duties and covered call as and when required.
  • Built positive, productive client relationships for enhanced social support.
  • Responded proactively to changing circumstances for optimised service user care.
  • Liaised with families and caregivers to develop balanced rehabilitation programme

CARE ASSISTANT

01.2012 - 07.2016
  • I assisted clients with anything from companionship to personal care and administering their medication for them to take each day but made sure they were as independent as possible
  • I worked with clients who have a range of different illnesses and enjoyed doing this daily.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Education

DIPLOMA - LEADERSHIP IN HEALTH AND SOCIAL CARE IN EURO SOURCE LONG DISTANCE COURSE

Wolverhampton College

Diploma in health and social care - undefined

Unknown

Skills

  • Staff management , Recruitment and Training
  • Patient-Centred approach
  • Knowledge of dementia patients
  • Palliative care / End of life care
  • Financial management
  • Verbal, Active listening and written communication
  • Writing reports and proposals
  • Problem-solving
  • Microsoft Office
  • Willingness to learn
  • Care home management
  • CQC compliance
  • Social care management
  • Safeguarding vulnerable adults
  • Visible leadership
  • Dementia management
  • Domiciliary care management
  • Budget management

Affiliations

  • Ghost Hunting
  • reading
  • outdoor activities

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Deputy care Manager

Parkdale residential home
03.2022 - Current

SENIOR CARE ASSISTANT

Parkfield grange residential home
05.2021 - 02.2022

CARE MANAGER

Oaks Court Care Home
03.2020 - 02.2021

BROKERAGE OFFICER / FINANCE OFFICER

Walsall Council
12.2019 - 03.2020

CARE COORDINATOR

Great Care health care services
11.2019 - 12.2019

CARE COORDINATOR, CARE MANAGER

Kare Plus – Wolverhampton
11.2018 - 09.2019

DEPUTY CARE MANAGER, REGISTERED MANAGER

Care Avenues
05.2017 - 11.2018

QUALITY ASSURANCE MANAGER

11.2016 - 04.2017

FIELD CARE SUPERVISOR

Home Care
07.2016 - 11.2016

CARE ASSISTANT

01.2012 - 07.2016

DIPLOMA - LEADERSHIP IN HEALTH AND SOCIAL CARE IN EURO SOURCE LONG DISTANCE COURSE

Wolverhampton College

Diploma in health and social care - undefined

Unknown

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Tracy Shaw