LEONA FITZGERALD
Manchester,Greater Manchester
Summary
Reliable and resourceful individual with highly relevant transferable skills in customer service and teamwork, coupled with strong communication abilities. Skilled in problem-solving and adaptability, crucial for supporting diverse tasks and ensuring smooth operations. Committed to contributing to positive and productive environment, driving successful outcomes.
Previous to my listed positions I have had a successful career as a Store Manager for retailers including River Island, Matalan and the Burton Group since 1986.
Overview
26
26
years of professional experience
Work history
General assistant/ Team Manager
Tesco
Middleton , Greater Manchester
2007.10 - Current
- Assisted in maintaining stock levels to ensure availability for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Supported training of new staff on operational procedures and customer engagement.
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Carried out routine inspections of premises for safety compliance.
- Facilitated clear communication between team members for better workflow synergy.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Assisted with inventory management for efficient stock control.
- Dealt with complaints professionally leading to swift problem resolution.
- Arranged displays attractively, enticing customers into the shop.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Organised staff rosters fairly distributing work shifts amongst team members.
- Worked closely with team members to achieve collective goals and objectives.
- Carried out day-day-day support duties accurately and efficiently.
- Drafted documents and reports for management review.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Protected staff and guests by complying with health and safety regulations.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
Store manager
Woolworths
Rawtenstall , Lancashire
2003.04 - 2007.10
- Led store operations by managing inventory levels and ensuring product availability.
- Developed and implemented staff training programmes to enhance customer service skills.
- Coordinated promotional activities and effectively displayed merchandise to maximise sales.
- Oversaw daily financial transactions and maintained accurate records of sales and expenses.
- Ensured high standards of store presentation and cleanliness to enhance customer satisfaction.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Store manager
Adams Children's wear
Manchester, Greater Manchester
2000.02 - 2003.04
- Led store operations by managing inventory levels and ensuring product availability.
- Developed and implemented staff training programmes to enhance customer service skills.
- Coordinated promotional activities and effectively displayed merchandise to maximise sales.
- Monitored compliance with health and safety regulations to ensure a safe shopping experience.
- Ensured high standards of store presentation and cleanliness to enhance customer satisfaction.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Streamlined operations to maximise efficiency and minimise waste.
- Coached underperforming employees improving their job performance significantly.
- Managed staff rosters, ensuring adequate coverage during peak times.
Education
GCSEs -
Turton High School
Bolton 09.1976
Skills
- Organisational efficiency
- Strong adaptability
- Multitasking proficiency
- Team player
- Patience and courtesy
- Communication finesse
- Health and safety protocols
- Workload prioritisation techniques
Timeline
General assistant/ Team Manager
Tesco
2007.10 - Current
Store manager
Woolworths
2003.04 - 2007.10
Store manager
Adams Children's wear
2000.02 - 2003.04
GCSEs -
Turton High School