Annalee Veysey
Southwell,Nottinghamshire
Summary
Experienced customer service professional with over 10 years in administration, office management, hospitality and customer service. Skilled in managing front of house operations, supervising teams and ensuring efficient business operations. Committed to delivering professional and friendly service.
Overview
7
7
years of post-secondary education
24
24
years of professional experience
Work history
General Manager
The Old Boiler Room
Farnsfield, Nottinghamshire
2023.11 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Directed day-to-day work of 9 employees and motivated teams to exceed objectives.
- Trained staff members, ensuring excellent customer service.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Handled cash transactions with precision to maintain financial integrity.
- Monitored cleanliness of premises, maintaining a welcoming atmosphere.
- Assessed employee performance and provided constructive feedback.
- Resolved customer complaints, enhancing company reputation.
- Managed daily operations for smooth business functioning.
- Oversaw accurate daily till operation and cash reconciliation.
- Followed opening and closing procedures to maximise security and timely opening of coffee shop 4 days per week.
- Worked with owner to develop, assess and improve operational procedures including cashing up, customer service and fire safety.
- Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
- Managed rotas for 9 staff members to maximise availability and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Acquired necessary supplies and inventory to maintain operational efficiency and meet customer demands.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Established safe and secure dining environment with strong sanitation standards.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Administrative assistant
Anele Clinic
Farnsfield, Nottinghamshire
2023.08 - 2023.10
- Managed front desk duties, facilitating smooth reception operations and enhancing visitor experience.
- Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Interacted professionally with clients providing excellent service at all times.
- Improved customer satisfaction through prompt response to email and phone queries.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Coordinated office operations by managing phone inquiries and correspondence while overseeing cleanliness to create a welcoming environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Scheduled appointments for staff to optimise daily operations. to ensure smooth daily operations.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Managed office calendar by setting appointments and coordinating schedules., set new appointments and assisted with arrangements.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Sorted and organised documents by type and location, ensuring quick retrieval and efficient information access. different types of information by document type, personnel or location.
Housekeeping assistant
Centre Parcs Sherwood Forest
, Nottinghamshire
2023.03 - 2023.07
- Upheld high hygiene standards for guests' satisfaction.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Performed changeovers efficiently, ensuring uninterrupted service provision for guests.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Documented and communicated maintenance issues to relevant staff for timely resolution, minimising service disruptions.
- Ensured adherence to company policies in housekeeping tasks, enhancing consistency and quality of services provided.
- Prioritised tasks and adhered to schedules, effectively managing time during daily operations to meet service standards.
- Expertly managed multiple tasks at once, using time and resources effectively whilst never compromising on standard of work.
Office administrator
Du Toit Broers Estate
Herold, South Africa, Western Cape
2010.04 - 2020.09
- Administered payroll systems efficiently; employees received timely and accurate payments.
- Prepared financial statements with high attention to detail; minimised accounting errors.
- Handled outstanding invoices and payments to maintain financial accuracy.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Facilitated regular meetings for improved collaboration.
Guest house owner
Myself
George, South Africa , Western Cape
2002.03 - 2007.10
- Managed guest house operations ensuring smooth running of all aspects.
- Coordinated efficient room turnover processes minimising waiting time for incoming guests.
- Provided warm welcome to guests upon arrival and departure.
- Guaranteed seamless check-in process through meticulous record keeping of room allocations and billings.
- Checked guests into their rooms explaining all facilities on offer.
- Dealt with bookings by phone, e-mail or face-to-face, ensuring accuracy at all times.
- Ensured prompt communication with guests for improved service delivery.
- Resolved guest complaints effectively, improving customer satisfaction.
- Fostered a friendly atmosphere throughout the guesthouse to enhance guest experience.
- Assisted both local and international guests with queries about local attractions and services.
- Maintained high standard of cleanliness in guest rooms and public areas.
- Monitored housekeeping staff performance for optimal cleaning standards in guest rooms.
- Directed maintenance staff to keep facility and grounds at optimum standards.
- Oversaw maintenance issues swiftly to ensure minimal disruption to guests' stay.
- Used customer satisfaction survey findings to address improvement areas.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
Education
Certificate of Higher Education - Academic
PW Botha High School
South Africa 1986.01 - 1991.12
Diploma in Secretarial Studies -
George College
South Africa 1993.01 - 1993.12
Skills
- Organisational efficiency
- Task management
- Time efficiency
- Task prioritisation
- Attention to Detail
- Microsoft Office
- Event planning
- Professional training delivery
- Result-Driven approach
- Clear communication
- Active listening
- Telephone etiquette
- Document filing
- High efficiency
- Flexible
- Composure under pressure
- Calm under pressure
- Positive outlook
- Initiative taking
Languages
English
Fluent
Afrikaans
Native
References
References available upon request.
Timeline
General Manager
The Old Boiler Room
2023.11 - Current
Administrative assistant
Anele Clinic
2023.08 - 2023.10
Housekeeping assistant
Centre Parcs Sherwood Forest
2023.03 - 2023.07
Office administrator
Du Toit Broers Estate
2010.04 - 2020.09
Guest house owner
Myself
2002.03 - 2007.10
Diploma in Secretarial Studies -
George College
1993.01 - 1993.12
Certificate of Higher Education - Academic
PW Botha High School
1986.01 - 1991.12