Harrison Backwell
Liverpool,Merseyside
Summary
I have experience in customer service and product knowledge, specialising in complaint handling and order processing. Working through Christmas at Marks and Spencers involved perfoming under pressure, ensuring organisational efficiency. Skilled in cash handling accuracy and proficient with point of sale systems, contributing to seamless counter and chiller merchandising while adhering to health and safety protocols. Committed to fostering empathy towards customers, exhibiting patience and courtesy, and thriving as a team player within multidisciplinary environments.
Overview
1
1
year of professional experience
1
1
Certification
Work history
General Assistant
Marks and Spencers
Liverpool, Merseyside
2025.10 - Current
- Worked on till operations efficiently reducing queues at the checkout.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Arranged displays attractively, enticing customers into the shop.
- Facilitated clear communication between team members for better workflow synergy.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Maintained a clean, organised workspace to ensure smooth daily operations.
Kennel assistant
Woofs Wonderland
2025.07 - 2025.12
- Maintained a safe environment for dogs by sanitising toys and equipment regularly.
- Ensured animal comfort by cleaning and maintaining kennels regularly.
- Offered one-to-one attention to animals under care, fostering positive interactions between staff and pets.
- Reduced canine stress with appropriate exercise routines.
- Adhered strictly to company protocols whilst handling emergencies proficiently minimising risk factors effectively.
Education
NVQ Level 2 - Animal Care
St Helens College
St. Helens 2025.09 -
English Maths Science Art Georgraphy Business
Maghull High School
Liverpool 2021.09 - 2025.05
Skills
- Product knowledge specialisation
- Creativity in problem-solving
- Performance under pressure
- Organisational efficiency
- Order processing capability
- Empathy towards customers
- Complaint handling protocols
- Patience and courtesy
- Team player
- Customer Service
- Product expertise
- Multidisciplinary teamwork
- Cash handling accuracy
- Point of sale systems
- Counter and chiller merchandising
- Health and safety protocols
Affiliations
- I enjoy fit, online gaming and spending time with my family
Certification
Currently learning to drive.
References
References available upon request.
Timeline
General Assistant
Marks and Spencers
2025.10 - Current
NVQ Level 2 - Animal Care
St Helens College
2025.09 -
Kennel assistant
Woofs Wonderland
2025.07 - 2025.12
English Maths Science Art Georgraphy Business
Maghull High School
2021.09 - 2025.05