Leona Alessenko
Allithwaite,Cumbria
Summary
I am a hardworking individual who always strives to get the best grades and outcomes for customers and myself. I have a credible work ethic shown through my early promotion and all of the positive feedback I receive from customers and coworkers. I received good grades at GCSE.. I am an ambitious individual with strong organisational and multitasking skills. Ready to apply knowledge and skills to any challenge. Also, I am a fast learner who learns new skills quickly and efficiently, and can adapt to any situation I am in.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Spa Cafe Assistant
Swan Hotel and Spa
Newby Bridge, Cumbria
03.2025 - Current
- Adapting to a new environment fast.
- I have to prepare for busy periods by organising ingredients and restocking supplies in line with expected demand.
- I confidently operate the till, providing correct change for cash purposes.
- Maintain a clean and welcoming café environment, promptly cleaning tables and seating areas after use.
- Deliver friendly and fast service to process high-volume food and drink orders at peak times.
- I need to multitask to ensure I keep up with my orders.
Senior Waitress
Thyme Out Grange
Grange-over-Sands, Cumbria
03.2023 - 03.2025
- Listened to customer concerns and complaints and quickly rectified issues
- I am regularly complimented on my customer service skills and have created and developed relationships through memorising regular orders, resulting in customer loyalty
- Utilised teamwork skills to collaborate effectively with kitchen staff during busy periods
- I work in a fast-paced environment and daily need to balance taking orders, running food, making coffees (where I had to memorise the several types and temperatures for each one), and helping in the kitchen
- Recently promoted to a senior position due to my work ethic, which means that I have more responsibilities within each shift
- I have helped introduce different ideas and rules to help create a more hygienic and food-safer environment for guests who dine with us
Education
GCSEs -
Cartmel Priory School
Cartmel 09.2019 - 06.2024
Skills
- Good memorisation
- Effective customer upselling
- Customer service skills
- Managing efficient customer payments
- Attention to detail
- Inventory management
- Multi-Tasking
- Quick decision-making
- Complaint handling
- Computer skills
- Full manual driver's licence
- Confidently perform in front of large crowds
- Fluently speak Russian
Certification
Full UK Manual Driving License
Languages
English
Native
Russian
Fluent
References
References available upon request.
Timeline
Spa Cafe Assistant
Swan Hotel and Spa
03.2025 - Current
Senior Waitress
Thyme Out Grange
03.2023 - 03.2025
GCSEs -
Cartmel Priory School
09.2019 - 06.2024
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