Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Loose

Chapel En Le Frith,England

Summary


Im a polite and thoughtful individual. Although I don't currently have much work experience, I feel I can offer good time keeping, good manners flexibility, and a willingness to learn new skills and complete them to the best of my ability.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Spa Cafe/ Spa Attendant

The Buxton Crescent Spa And Hotel & Old Hall Hotel
Buxton, England
04.2022 - Current
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Monitored food temperatures to comply with safety regulations.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Greeted customers and offered them assistance.
  • Handled customer complaints in a professional and courteous manner.

Front Desk Receptionist

6th Gear Experience
England , England
04.2022 - 08.2022
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer problems and complaints.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.

Waitress

CoCos Restaurant
Chapel En Le Frith, England
05.2021 - 12.2021
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to customers promptly after seating and answered questions about menu items, making recommendations upon request.

Education

GCSES - Spanish, Geography, Triple Science,

Chapel En Le Frith High School
Chapel En Le Frith
09.2017 - 05.2022

A-Levels - Public Services

Buxton And Leek College
Buxton
09.2022 - Current

Skills

I have good communication skills with customers

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Timeline

A-Levels - Public Services

Buxton And Leek College
09.2022 - Current

Spa Cafe/ Spa Attendant

The Buxton Crescent Spa And Hotel & Old Hall Hotel
04.2022 - Current

Front Desk Receptionist

6th Gear Experience
04.2022 - 08.2022

Waitress

CoCos Restaurant
05.2021 - 12.2021

GCSES - Spanish, Geography, Triple Science,

Chapel En Le Frith High School
09.2017 - 05.2022

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Caitlin Loose