Eleana Meadows
Cranfield,Central Bedfordshire
Summary
Experienced in retail and food service, demonstrating proficiency with POS systems, accuracy in order taking, and adherence to health and safety regulations. Skilled in menu memorisation, food hygiene protocols, and responsible alcohol retailing. Adept at cash handling, returns and exchanges procedures, product display setup, and stock replenishment. Strong background in art and design with a solid understanding of biomedical science. Known for building strong customer relationships, adaptive under pressure, fast thinking, and quick learning.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Cafe Worker
Geek Retreat
Bedford, Central Bedfordshire
06.2019 - 07.2020
- Launched innovative customer loyalty programme driving increased brand loyalty.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Prepared hot and cold beverages for customers' satisfaction.
- Engaged with customers in polite manner, fostering welcoming environment.
- Established beginner language class for Japanese, engaging customers through interactive cafe games to explore their interests.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Retail Worker
Sainsbury's Local
Wootton, Bedford
08.2021 - 07.2022
- Maintained clean and organised store shelves for pleasant shopping environment.
- Operated till accurately to ensure smooth checkout process.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Monitored and reported suspicious activity to manager to avoid theft.
- Assisted customers in locating specific items to boost satisfaction.
- Processed returned or exchanged items and provided refunds to customers.
- Requested and checked customer IDs at checkout for age-restricted products.
Food server
Kokoro
Bedford, Central Bedfordshire
09.2022 - 11.2022
- Demonstrated knowledge of menu items helping customers make satisfying meal choices.
- Maintained clean, hygienic dining area for enjoyable eating experience.
- Served food in timely manner to ensure hot, fresh meals.
- Coordinated handling of both delivery and in-restaurant orders, ensuring consistent customer satisfaction.
- Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
- Demonstrated safe food handling standards at all times.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Coordinated with kitchen team to inform of low stock levels at front.
- Topped up cutlery stations to meet customer demand.
Education
GCSEs - Mathematics
Wootton Upper School
Bedford 09.2017 - 07.2020
GCSEs - English Language
Wootton Upper School
Bedford 09.2017 - 07.2020
A-Levels - Level 3 Extended Diploma Art & Design
Bedford College
Bedford 09.2020 - 07.2022
A-Levels - Level 3 Extended Diploma Applied Science
Bedford College
Bedford 09.2023 - 07.2026
Skills
- Familiarity with POS systems
- Menu memorisation
- Food hygiene protocol
- Health and Safety regulations
- Food delivery
- Cash handling experience
- Returns and exchanges procedure
- Relationship building with customers
- Retail stock replenishment
- Responsible Alcohol Retailing
- Art and Design
- Adaptive under pressure
- Fast learner
- Store cleaning
Affiliations
- Figure Skating
- Studying Pathological Processes
- Volleyball
- Language Learning
- Reading Mystery & Crime Books
Accomplishments
Received multiple awards, including recognition for detail-oriented assignments in Applied Science; a certificate for representing the Science Department at the Opening Evening; a STEM award for academic excellence in science; and a first-place medal in a STEM remote-controlled (RC) vehicle competition.
Certification
- COSHH
- Data Privacy
- Disability Awareness
- Diversity, Inclusion, and Equality
- First Aid Awareness
- Food Allergens
- Food Safety
- Food Safety 2
- Health and Safety
- Health and Safety 2
- Workplace Sexual Harassment
Languages
English
Native
Korean
Intermediate
Japanese
Elementary
Timeline
A-Levels - Level 3 Extended Diploma Applied Science
Bedford College
09.2023 - 07.2026
Food server
Kokoro
09.2022 - 11.2022
Retail Worker
Sainsbury's Local
08.2021 - 07.2022
A-Levels - Level 3 Extended Diploma Art & Design
Bedford College
09.2020 - 07.2022
Cafe Worker
Geek Retreat
06.2019 - 07.2020
GCSEs - Mathematics
Wootton Upper School
09.2017 - 07.2020
GCSEs - English Language
Wootton Upper School
09.2017 - 07.2020