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Highly accomplished Senior Merchandiser with 25+ years of experience, most recently in the Outlet division. Equipped with strong analytical skills and proven track record in maximising sales opportunities. Hard working, achieving company goals through exceptional organisation, planning and prioritisation.

A highly effective and impactful leader with cross functional experience. Motivated by the opportunity to engage, coach and develop teams and individuals. Presents an established track record of successfully managing a multi-site, fast-paced operation, with significant direct leadership HR responsibilities. More recent experience demonstrates full National P&L accountability for a FTSE 100 organisation, and the ability to initiate and manage complex, multiple site programs with aggressive project timelines.

A dedicated professional with a strong foundation in communication excellence and customer service, known for enhancing customer satisfaction through effective up-selling strategies. Demonstrates patience and tolerance, thriving as a well-organised multitasker and team player. Personable and committed to delivering exceptional service, aiming to leverage skills in a dynamic environment that values customer-centric approaches.
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about managing customer inquiries, resolving complaints, and providing helpful assistance. Ready to use and develop communication, problem-solving, and teamwork skills in [Desired Position] role.

 Dedicated professional with 25 years experience in customer service, adept at complaint management, payment, and refund and exchange processing. Strong communication skills and problem-solving abilities enhance customer relations and ensure satisfaction. Proficient in POS systems, data entry, stock replenishment, and order processing to streamline operations. Committed to delivering exceptional service through efficient complaint handling, product demonstrations, and returns management. 

Approachable and determined project manager working in the SaaS and B2B digital workplace industry looking for similar jobs in relevant industries to progress in a project management, customer success or management position.
With over 8 years of project management experience in the software development industry, working with clients globally to help implement and maintain digital workplace software to aid their business needs. More recently, worked in a customer success role maintaining strong relationships with key clients, ensuring success from their platforms.
Additional experience working with internal projects to help achieve cost-cutting and workplace efficiency strategies.
I am currently looking for similar roles in the B2B software development industry, and would be keen to break into the gaming industry as well.

Seasoned and motivated HVAC technician with expertise in troubleshooting, maintaining, and optimising HVAC systems. Holds a City and Guilds F-Gas Certificate and is ACOP L8 trained, ensuring compliance with industry standards. Skilled in electronic logbook management and adept at diagnosing complex system issues to deliver efficient solutions. Committed to upholding safety regulations while enhancing operational performance.

Dedicated Community Specialist with expertise in education, housing and welfare and community relations. Skilled in special education techniques and educational technology use, enhancing progress monitoring.
Resourceful and adaptable team worker with 20 years of experience in time management, Gap Analysis, Key Performance Indicators (KPIs) monitoring, conflict resolution and service improvement.
Focused practitioner with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.

In November 2025, I completed a three-year online degree in Architectural Interior Design with the Inchbald School of Design, graduating with a Distinction. I have extensive experience delivering design-led refurbishments across both commercial and residential settings, with a strong track record in managing contractors, budgets, and client relationships.
I began my career as a hairdresser at Charles Worthington in Fitzrovia, working alongside Charles Worthington and Alan Peters. During this time, I gained valuable experience working with celebrity and high-end clients, delivering a highly professional and personalized service. As a member of the Charles Worthington Art Team, I assisted on commercial photographic projects and contributed to the assessment of products for the brand’s retail range.
In 2003, I established my own studio, driven by a clear vision to create a refined and consistent customer journey delivered by a cohesive team. Over this period, I successfully oversaw five salon relocations and refurbishments, developing strong project management and design coordination skills.
Now based in Brighton, I am seeking a Design Assistant role within a high-end studio. I am calm, highly organized, and detail-driven, with a strong design sensibility and a genuine enthusiasm for learning, contributing, and collaborating within a creative team.

Skilled professional with expertise in customer service and IT security. Proficient in Microsoft Office Suite, basic Python and Java programming, and efficient data entry. Experienced in issue diagnosis, computer assembly, cash handling, and payment processing. Strong team collaboration and independent work capabilities under pressure, with a commitment to data privacy and cultural sensitivity.



 I am a dedicated and hard-working professional with a strong background in customer service and team collaboration.  All my work experience has been heavily involved with customer service and I always put 100% in any task given to me. 

Lenka Golesworthy

Summary

Overview

Work history

Customer service assistant - Christmas temp

Administrative assistant

Set up online business

Career break to have my 3 sons

Assistant chef

Education

NVQ Level 2 - Hospitality and catering / Food Hygiene and Safety

NVQ Level 2 - 3d Design

Skills

Timeline

Customer service assistant - Christmas temp

Set up online business

Administrative assistant

Assistant chef

Career break to have my 3 sons

NVQ Level 2 - Hospitality and catering / Food Hygiene and Safety

NVQ Level 2 - 3d Design

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