MOHAMMED ALI
Maidenhead,Berkshire
Summary
Skilled professional with expertise in customer service and IT security. Proficient in Microsoft Office Suite, basic Python and Java programming, and efficient data entry. Experienced in issue diagnosis, computer assembly, cash handling, and payment processing. Strong team collaboration and independent work capabilities under pressure, with a commitment to data privacy and cultural sensitivity.
Overview
6
6
years of professional experience
Work history
CHRISTMAS TEMP CUSTOMER SERVICE ASSISTANT
SAINSBURY'S STOKE-ON-TRENT
Stoke-on-Trent
10.2024 - 01.2025
- Monitored inventory levels to prevent stock-outs and overstocks.
- Managed customer complaints to enhance relations and satisfaction.
- Maintained company policies and procedures to uphold operational standards.
- Organised stock shelves to enhance shop floor appearance.
CHRISTMAS TEMP CUSTOMER SERVICE ASSISTANT
SAINSBURY'S NEWCASTLE-UNDER-LYME
Newcastle-under-Lyme
10.2023 - 12.2023
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Showcased strong communication skills when explaining promotions or discounts to customers .
CUSTOMER SERVICE ASSISTANT
SAINSBURY'S MAIDENHEAD
Maidenhead
10.2019 - 08.2023
- My responsibilities as a customer service assistant are to help run the front end of the store to help customers. I later branched out and started helping other departments.
TEAM MEMBER
KENTUCKY FRIED CHICKEN
01.2019 - 06.2019
- Prepare food, assist customers and maintain hygiene standards within restaurant.
Education
BTEC Level 2 - HEALTH AND SOCIAL CARE LEVEL 2
LANGLEY COLLEGE
United KingdomBTEC Level 3 National Extended Diploma - Computing (Computer Science and Information Technology)
READING COLLEGE
United KingdomSkills
- Ability to work under pressure
- Team collaboration
- Independent work
- Critical thinking
- Basic Python programming
- Basic Java programming
- Microsoft Office proficiency
- Data entry efficiency
- IT security knowledge
- Issue diagnosis and resolution
- Computer assembly and repair
- Social skills
- Computer systems expertise
- Cash handling and payment processing
- Customer service excellence
- Product knowledge and complaint management
- Basic accounting principles
- Assertiveness and composure
- Polite and friendly demeanor
- Stock replenishment and inventory management
- Refund processing expertise
- Multitasking efficiency and time management
- Advanced troubleshooting skills
- Data privacy awareness and cultural sensitivity
Websites
Activities and interests
Passionate about technology, science, and staying up to date with modern innovations. Enjoy gaming, badminton, basketball, rugby, and going to the gym. Regularly explore London with friends and currently developing interest in MMA and guitar. Previously involved in charity events through the local mosque and participated in the Student Union at Reading College
Affiliations
- Gaming
- GYM
- Reading
- Badminton
- Quantum Computing
- Quantum Physics
- Movies/Shows
- Theater
- Mixed martial arts
Languages
English
Native
Urdu
Intermediate
Arabic
Beginner
Punjabi
Beginner
Accomplishments
- I was a Student Union rep at Reading College.
- I was involved in multiple charity events through Maidenhead Mosque.
Timeline
CHRISTMAS TEMP CUSTOMER SERVICE ASSISTANT
SAINSBURY'S STOKE-ON-TRENT
10.2024 - 01.2025
CHRISTMAS TEMP CUSTOMER SERVICE ASSISTANT
SAINSBURY'S NEWCASTLE-UNDER-LYME
10.2023 - 12.2023
CUSTOMER SERVICE ASSISTANT
SAINSBURY'S MAIDENHEAD
10.2019 - 08.2023
TEAM MEMBER
KENTUCKY FRIED CHICKEN
01.2019 - 06.2019
BTEC Level 2 - HEALTH AND SOCIAL CARE LEVEL 2
LANGLEY COLLEGE
BTEC Level 3 National Extended Diploma - Computing (Computer Science and Information Technology)
READING COLLEGE