Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leena Mamtora

London

Summary

Motivated and empathetic professional with a strong background in supporting young people, including those with complex needs. Experienced in delivering youth-led activities, facilitating learning, and promoting positive outcomes through trauma-informed and inclusive practices. Passionate about nature, wellbeing, and empowering young people to engage meaningfully with their environment and community.

Overview

12
12
years of professional experience

Work History

Young Person's Worker

Single Homeless Project
09.2023 - Current
  • Provide trauma-informed emotional support to vulnerable 16–25-year-olds in supported accommodation.
  • Facilitate regular key work sessions focused on goal-setting, independence, and personal development.
  • Plan and deliver life skills activities such as cooking, gardening, and group sessions to build confidence.
  • Adapt activities to promote engagement by incorporating young people’s feedback and suggestions, ensuring they feel heard and motivated to participate.
  • Collaborate with multi-agency professionals (e.g. social workers, mental health teams, substance services).
  • Support young people in applying for benefits and managing personal budgets.
  • Maintain up-to-date and accurate support plans, reflecting each young person’s current situation, progress, and goals.
  • Meet all organisational deadlines for reviews, assessments, and case notes in line with safeguarding and compliance expectations.
  • Promote safety and wellbeing through welfare checks, lone working, and safeguarding practices.

Bartender

Livelyhood Venues
06.2022 - 09.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Delivered exceptional customer service in a fast-paced hospitality environment.
  • Took promotional photos and assisted with marketing events via social media.
  • Adapted offerings to suit customer preferences and maintained a welcoming atmosphere.

Teaching Assistant (SEN)

Vibe Teacher Recruitment
10.2018 - 04.2022
  • Supported neurodiverse children and young people with social, emotional, and learning needs.
  • Assisted with planning outdoor and creative activities, including forestry and ukulele music sessions.
  • Tailored lessons and activities to suit individual students’ abilities, learning styles, and emotional needs, ensuring inclusive and accessible education.
  • Encouraged emotional regulation and social development through 1:1 and group interventions.
  • Monitored behaviour, supported classroom management, and ensured safeguarding protocols.

Dog Sitter

Self Employed
04.2016 - 10.2018
  • Provided reliable care for pets, including overnight stays, with a focus on wellbeing and training continuity.
  • Exercised animals regularly with walks and rigorous play activities.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.

Dog Handler/Housekeeper

Arctic Chalet
02.2018 - 04.2018
  • Worked as a team to manage 36 Siberian Huskies, provided attentive care and training.
  • Managed the health, grooming, and exercise of sled dogs in remote conditions.
  • Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Bartender

FUEL Hospitality
08.2017 - 02.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.

Waitress

Francesca
11.2015 - 02.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Crew Member

McDonald's
12.2013 - 02.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Science - Psychology

The Open University
Milton Keynes, United Kingdom
08-2024

Skills

  • Trauma-informed and person-centred approach
  • Youth engagement & empowerment (ages 11–25)
  • Planning and delivering group activities
  • Collaborative multi-agency working
  • Confident communication & safeguarding awareness
  • Practical conservation and outdoor learning (eg forestry, gardening)
  • Creative and flexible problem solving
  • Skilled in Microsoft 365 & social media engagement

Timeline

Young Person's Worker

Single Homeless Project
09.2023 - Current

Bartender

Livelyhood Venues
06.2022 - 09.2023

Teaching Assistant (SEN)

Vibe Teacher Recruitment
10.2018 - 04.2022

Dog Handler/Housekeeper

Arctic Chalet
02.2018 - 04.2018

Bartender

FUEL Hospitality
08.2017 - 02.2018

Dog Sitter

Self Employed
04.2016 - 10.2018

Waitress

Francesca
11.2015 - 02.2016

Crew Member

McDonald's
12.2013 - 02.2015

Bachelor of Science - Psychology

The Open University

Similar Profiles

CREATE PROFILE
Leena Mamtora