Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Referees
Referees
Timeline
Generic

Fiona Mouatt

Scalloway Shetland,United Kingdom

Summary

Caring and compassionate social care professional, committed to offering first-class, individualised support to service users. Skilled at adapting communication styles to build two-way conversation with clients. Designs comprehensive support packages to meet unique service user needs.

Qualified social work professional trained to handle complex cases. Collaborates professionally across disciplines to obtain needed care and support for clients. Follows evidence-based practices and protects client dignity.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

48
48
years of professional experience
8
8
years of post-secondary education

Work history

Social worker

Shetland Islands Council
Shetland, Shetland
07.2018 - Current
  • Designed individualised care plans that reflected each client's unique needs and preferences.
  • Increased client independence with the development of personalised coping strategies.
  • Assessed client needs for appropriate referral to specialist services.
  • Coordinated with multi-disciplinary teams to create comprehensive care plans.
  • Established trustful relationships with clients to facilitate open communication.
  • Advised families on available resources and services, enabling informed decision-making regarding care options.
  • Maintained up-to-date case records for accurate documentation of progress or concerns.
  • Responded calmly to manage crises and emergency situations.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Established and maintained professional relationships to offer objective guidance and support.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Adhered to safeguarding principles to protect service users from risk.
  • Exercised professional judgement to implement interventions and make tough decisions.
  • Managed assigned caseload documentation in alignment with regulatory requirements and standards.
  • Built positive, productive client relationships for enhanced social support.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Maintained confidential case documentation in line with data protection regulations.
  • Responded proactively to changing circumstances for optimised service user care.
  • Monitored service user progress, escalating concerns for swift resolution.

Senior social care worker

Shetland Islands Council
Lerwick, Shetland Islands
04.2005 - 07.2018
  • Coordinated activities that stimulated mental engagement amongst service users.
  • Implemented safeguarding procedures, decreasing risk factors for vulnerable individuals.
  • Maintained detailed records documenting progress or changes in service user's conditions.
  • Managed complex caseloads to deliver high-quality social care services.
  • Liaised with family members for effective communication regarding the progress of service users.
  • Developed individualised care plans for improved patient wellbeing.
  • Encouraged participation in recreational activities enhancing overall quality of life.
  • Adhered to all relevant legislation whilst carrying out duties, upholding professional standards.
  • Mentored junior staff members leading to enhanced skill development and performance improvement.
  • Managed challenging behaviours through implementation of effective behaviour management strategies.
  • Ensured service user safety by monitoring and providing personal care.
  • Assisted in daily living activities for increased independence of service users.
  • Responded calmly to manage crises and emergency situations.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Adhered to safeguarding principles to protect service users from risk.
  • Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
  • Built positive, productive client relationships for enhanced social support.
  • Attended regular training and supervision workshops for improved service user support.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Responded proactively to changing circumstances for optimised service user care.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.


Administrative assistant

Moving on Employment Project
Lerwick, Shetland Islands
05.1998 - 04.2005
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Interacted professionally with clients providing excellent service at all times.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Facilitated internal communication.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Assisted with budget preparations enabling effective financial planning.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Opened and routed business parcels and letters.
  • Received and checked financial statements and reconciled related accounts.
  • Documented financial transactions in [Software] and classified each with correct code.



Bartender

Royal British Legion
Lerwick, Shetland Islands
07.1984 - 07.1999
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Resolved customer complaints promptly to maintain good relationships.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Provided excellent service to customers, resulting in repeat business.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.

Bartender

Grand Hotel
Lerwick, Shetland Islands
07.1982 - 07.1984
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Provided excellent service to customers, resulting in repeat business.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Collaborated with team members to provide seamless service during busy periods.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Inspected customer identification to verify age against legal standards.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.

General catering assistant

Kelvin Catering
Sullom Voe, Shetland
08.1977 - 01.1982
  • Washed and cleaned utensils quickly after use; maintained a clean workspace at all times.
  • Supported head chef in daily operations to ensure efficiency of the kitchen workflow.
  • Handled cash registers accurately; ensured correct billing and received payment from customers promptly.
  • Coordinated with other catering assistants to expedite order processing times.
  • Provided excellent customer service to enhance dining experience.
  • Ensured cleanliness by regular tidying and sanitising of kitchen areas.
  • Facilitated smooth service for catering events through efficient food preparation.
  • Cleaned back-of-house stations, crockery and cutlery to support catering service.
  • Served food and beverages to customers in line with prescribed portioning and presentation standards.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Processed cash and card payments accurately and efficiently.
  • Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.

Education

BA(Hons) Degree - Social Work

Robert Gordon University
Aberdeen
01.2003 - 07.2008

Practice Teacher Diploma - Social Work

Robert Gordon University
Aberdeen
07.2023 - 07.2024

Higher National Certificate - Business Administration

Shetland College of Further Education
Lerwick, Shetland Islands
07.1997 - 07.1998

Skills

  • Family systems theory
  • Knowledge of disabilities
  • Record keeping accuracy
  • Poverty awareness
  • Non-Judgmental approach
  • Knowledge of social policy
  • Adult safeguarding
  • Administrative proficiency
  • Person-Centred practices
  • Professional boundaries awareness
  • Case assessment
  • Welfare legislation knowledge
  • Family dynamics understanding
  • Holistic approach
  • Community resource coordination
  • Special needs care
  • Team player
  • Palliative Care
  • Multidisciplinary teamwork
  • Psychosocial support
  • Care planning
  • Report-writing
  • Crisis intervention model
  • Excellent interpersonal skills
  • Full UK driver's licence
  • Reflective practice
  • Grief processes
  • Patient confidentiality
  • Active listening
  • Administrative duties
  • Trauma-informed therapy
  • Confidential documentation and record-keeping
  • Child protection knowledge
  • Empathetic
  • Trauma-informed care
  • Organised
  • Detailed note-taking
  • Problem-solving model
  • Crisis Intervention
  • Strengths-based approach
  • Community referrals
  • Anti-Oppressive Practise
  • Solution-focused therapy
  • Task-centred practise
  • Strong communicator
  • Mental health support
  • Professional boundaries
  • Emotional resilience
  • Attentive listener
  • Written and verbal communication

Affiliations

  • I enjoy meeting people. I enjoy doing crosswords and watching quiz programmes. I enjoy spending time with family and friends. I like music of different styles. I like to watch crime drama.

Languages

British Sign Language
Beginner
Norwegian
Elementary

Referees

1. Mrs Faith Tulloch

Adult Social Work

Grantfield Offices

Lerwick

Shetland

ZE1 0NT



Referees

2. Mrs Ruth MacMillan

Adult Social Work

Grantfield Offices

Lerwick

Shetland

ZE1 ONT

Timeline

Practice Teacher Diploma - Social Work

Robert Gordon University
07.2023 - 07.2024

Social worker

Shetland Islands Council
07.2018 - Current

Senior social care worker

Shetland Islands Council
04.2005 - 07.2018

BA(Hons) Degree - Social Work

Robert Gordon University
01.2003 - 07.2008

Administrative assistant

Moving on Employment Project
05.1998 - 04.2005

Higher National Certificate - Business Administration

Shetland College of Further Education
07.1997 - 07.1998

Bartender

Royal British Legion
07.1984 - 07.1999

Bartender

Grand Hotel
07.1982 - 07.1984

General catering assistant

Kelvin Catering
08.1977 - 01.1982

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Fiona Mouatt