Leena Gurowar
Southall
Summary
A cheerful and compassionate individual, bring a blend of enthusiasm and excellent communication skills combined with a warm, engaging personality that enhances any team dynamics. Organized and adaptable person with strong communication, persuasion, and multitasking abilities. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects.
Overview
1
1
year of professional experience
Work History
Volunteer sales assistant
Charity shop
City of London
01.2024 - 02.2024
- Ability to provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Experience in operating cash registers and accurately processing returns, exchanges, and refunds received and inspecting incoming stock shipments, verifying accuracy and quality.
- Updated product labelling and pricing to reflect discounts and offers. Steamed and presented garments in line with fashion trends.
- Prepared products for the sales floor, steaming and presenting items immaculately for appealing displays.
- Accepted and processed cash, cheque, card, and mobile payments. Operated cash registers with accuracy and processed cash and card transactions—completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.
College Fest Coordinator
Southwark college
London, City of London
12.2022 - 12.2022
- Worked collaboratively with coworkers to accomplish tasks, maintain room cleanliness, and ensure smooth operations
- Building rapport with attendees to create a loyal customer base and drive repeat business
- Fostered a collaborative environment, honing communication skills. Ability to interact positively and professionally with a diverse range of individuals.
- We utilized persuasive communication skills to overcome objections and secure sales. Assisted customers with product inquiries and provided excellent customer service.
- Coordinated project meetings, documenting key action items and decisions. Trained and assigned tasks to team members. Demonstrated resilience and composure under pressure for successful project outcomes.
Education
Diploma of Higher Education - Computer Science and Mathematics
Southwark College
GCSE’S - English - Grade6 And Maths- Grade 5
Southwark College
London, ENGSkills
- Cash handling
- Customer service
- IT proficient
- Visual Merchandising
- Cash management
- Window display design
- Cleaning
- Complaint resolution
Languages
English
Fluent
Punjabi
Native
Timeline
Volunteer sales assistant
Charity shop
01.2024 - 02.2024
College Fest Coordinator
Southwark college
12.2022 - 12.2022
Diploma of Higher Education - Computer Science and Mathematics
Southwark College
GCSE’S - English - Grade6 And Maths- Grade 5
Southwark College