Freselam Desale
Salford ,Greater Manchester
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.
Friendly and driven, excels in customer interaction and sales support. Strong communication and teamwork skills, combined with proactive approach to problem-solving. Committed to enhancing customer experiences and supporting sales goals.
Enthusiastic individual with focus on customer service and sales within retail environment. Able to enhance organisational reputation through exceptional stewardship, building strong client relationships, and generating increased sales. Possess unique skills in communication, problem-solving, and multitasking, ensuring satisfaction and repeat business.
Overview
4
4
years of professional experience
Work history
Volunteer sales assistant
Jame’s Bags
Manchester/cheethamhill, Greater Manchester
2025.06 - 2026.12
- Assisted with stock control and inventory management for a well-organised shop floor.
- Rotated stock regularly, ensuring freshness and variety of items on display.
- Handled delicate merchandise carefully, preventing damage or loss from mishandling.
Customer care representative
LCM Boutique
Asmara , Eritrea
2023.01 - 2024.05
- Improved operational efficiency by streamlining customer care processes.
- Oversaw training initiatives for new hires; established standard operating procedures.
- Prioritised tasks to meet and exceed company objectives and goals.
Education
GCSEs - English Language
Future skill college
Salford 09.2025
Skills
- Retail sales analysis
- Inventory management understanding
- Dispute resolution proficiency
- Familiarity with barcode scanning
- Returns and exchanges procedure
- Up-Selling strategies
- Knowledge of retail laws
- Patience and diplomacy
- Promotion and discount calculation
- Time management efficiency
- Safe manual handling
- Inventory tracking technology
- Client data protection compliance
- Cash handling
- Customer Service
- Sales techniques
Languages
Arabic
Intermediate
B1
Football, walking ,watching films
In my free time I would like to play football,watching films and walking around the park
Timeline
Volunteer sales assistant
Jame’s Bags
2025.06 - 2026.12
Customer care representative
LCM Boutique
2023.01 - 2024.05
GCSEs - English Language
Future skill college