Hannah Pogson
Rotherham,South Yorkshire
Summary
Dedicated and resilient professional with a strong passion for continuous learning and development. Proven ability to adapt quickly to new challenges and tasks, demonstrating excellent listening and communication skills. Flexible with scheduling and committed to delivering high-quality results in any assigned role.
Overview
3
3
years of professional experience
Work History
Volunteer Sales Assistant
Grimm and Co
Rotherham, South Yorkshire
09.2023 - 10.2026
- Demonstrated products to potential customers, highlighting features and benefits to encourage purchases.
- Maintained excellent customer satisfaction by staying polite and helpful throughout interactions.
- Built exceptional customer satisfaction by delivering friendly service.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Managed till operations, accurately processing cash, card, and gift aid transactions.
- Assisted with shop inventory management and conducted routine stock taking to ensure accurate stock levels.
- Organised and labelled donated goods for sale, ensuring clear pricing and quality standards, maintaining high-quality merchandise for sale.
- Maintained a tidy and welcoming store environment through regular cleaning and organisation. Maintained a clean store by conducting regular visual merchandising tasks.
- Presented new products, explaining features and ingredients to engage children and parents visiting the shop.
Lane Helper, Bartender, Cook
Superbowl bowling alley
Rotherham, South Yorkshire
10.2025 - 08.2026
- Delivered exceptional customer service during peak times, managing stress and workload effectively.
- Resolved customer queries and complaints with professionalism, enhancing overall satisfaction.
- Prepared and cooked menu items at Wimpy, ensuring quality and consistency while serving drinks at the bar.
- Executed cleaning duties, such as mopping and sanitising, to ensure a clean and safe environment.
- Complied with health and sanitation practices and procedures.
- Monitored expiry dates of products on shelves, ensuring compliance with health and safety regulations.
- Fostered strong team relationships by assisting colleagues with complex tasks.
- Cleaned bowling lanes thoroughly after each game to maintain a tidy environment, put the balls out and put them back, retrieving balls and pins on the lanes.
- Hosted children's birthday parties, coordinating activities and ensuring a fun atmosphere for children's birthdays.
- Checked and replenished tickets in arcade machines regularly to ensure availability for players. and they are clean.
Education
A-Levels - Film, Creative media, Photography
Thomas Rotherham College
Rotherham, ROT 2024 - 2026
Creative Writing
Gold Arts Award
Rotherham, ROT 2025 - 2026
GCSEs -
St Bernards Catholic High School
Rotherham 2019 - 2024
Skills
- Customer service
- Customer service excellence
- Sales techniques
- Product knowledge
- Visual merchandising
- Inventory management
- Stock control
- Cash handling
- Cash counting
- Cleaning
- Health and Safety Compliance
- Time management
- Team collaboration
- Problem solving
- Communication
- Creative thinking
- Highly organised
- Physical stamina
- Positive attitude
- Public speaking
Timeline
Lane Helper, Bartender, Cook
Superbowl bowling alley
10.2025 - 08.2026
Volunteer Sales Assistant
Grimm and Co
09.2023 - 10.2026
GCSEs -
St Bernards Catholic High School
2019 - 2024
Creative Writing
Gold Arts Award
2025 - 2026
A-Levels - Film, Creative media, Photography
Thomas Rotherham College
2024 - 2026