Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Leah Taylor

Hull,East Riding of Yorkshire

Summary

I am currently at the University of Hull, in my second year, studying Law. My future ambitions are to work in law enforcement. I am looking for a part time job to support me during my studies. I am very experienced in giving exceptional customer service, while being understanding yet professional. I am confident in assisting customers and driving sales, bringing excellent communication and problem solving skills to a role. I am well adapted to working in fast paced environments, working under time management to meet deadlines. I am dependable and hard working achieving company goals. I recently had a period of time off work due to recovering from a serious illness and undergoing treatments. However I have made a full recovery and it has made me into a stronger and more driven individual. I am able to start work immediately from the 1st of January 2025.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Sales Adviser

Superdrug
Hull, Kingston upon Hull
04.2023 - Current
  • Delivered excellent customer service by addressing and resolving queries.
  • Boosted brand reputation with demonstration of product knowledge.
  • Increased sales through effective negotiation and persuasion techniques.
  • Maintained clean, organised retail environment to enhance shopping experience.
  • Assisted in stock taking for accurate inventory management.
  • Completed in-store deliveries under time management
  • Completing loyalty card targets per month, to ensure returning customers.
  • Completed challenge 25 training

Retail sales associate

Next
Hull, Kingston upon Hull
05.2022 - 03.2023
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Contributed to sales targets through active promotion of products.
  • Boosted store reputation with excellent customer service skills.
  • Dealt with returns, ensuring customer satisfaction.
  • Maintained tidy sales floor to enhance shopping experience.
  • Conducted inventory checks to ensure stock accuracy.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Lead the training of new staff members to improve team efficiency.

Crew member

McDonald's
Hull, Kingston upon Hull
02.2022 - 05.2022
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Preparing and serving food to a high standard.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Resolved customer complaints quickly.
  • Trained in food safety and hygiene practices.
  • Prepared food and beverages within target timeframes.

Sales Adviser (Christmas temp)

Superdrug
Hull, Kingston upon Hull
10.2021 - 12.2021
  • Delivered excellent customer service by addressing and resolving queries.
  • Serving customers on the tills and working on the shop floor.
  • Suggested suitable products to customers for enhanced shopping experience.
  • Boosted brand reputation with demonstration of product knowledge.
  • Completed in-store deliveries under time management.
  • Assisted in stock taking for accurate inventory management.

F&B assistant

DoubleTree by Hilton
Hull, Kingston upon Hull
06.2021 - 08.2021
  • Served customers with professionalism, resulting in repeat business.
  • Ensured clean and tidy workstation, promoting health and safety standards.
  • Dealt with customer complaints effectively, preserving restaurant reputation.
  • Enhanced customer satisfaction by providing fast and efficient service.
  • Spent time as the hostess, greeting customers, answering calls for bookings and seating customers appropriately.

Education

A-Levels -

Sirius Sixth Form
Hull, Kingston upon Hull
09.2021 - 07.2023

GCSEs -

Sirius Academy West
Hull, Kingston upon Hull
09.2016 - 07.2021

Skills

  • Well experienced in customer service
  • Friendly and approachable
  • Stocking and replenishing sufficiently
  • Able to adapt to new surroundings quickly
  • Willing to listen to customers and solve problems to the best of my ability
  • Ambition to progress
  • Meeting sales goals
  • Results-Driven attitude

Accomplishments

    One of my biggest achievements is that I attended the Supreme courts in London where i wrote and presented a mock trial on the Magna Carta. I worked alongside experienced lawyers , advancing my communication skills and ability to work well in a team environment. it was a huge success resulting in me winning.

References

References can be available upon request.

Timeline

Sales Adviser

Superdrug
04.2023 - Current

Retail sales associate

Next
05.2022 - 03.2023

Crew member

McDonald's
02.2022 - 05.2022

Sales Adviser (Christmas temp)

Superdrug
10.2021 - 12.2021

A-Levels -

Sirius Sixth Form
09.2021 - 07.2023

F&B assistant

DoubleTree by Hilton
06.2021 - 08.2021

GCSEs -

Sirius Academy West
09.2016 - 07.2021
Leah Taylor