Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Robert Stevenson

Glasgow

Summary

I am organised and adaptable with strong communication, persuasion and multitasking abilities.

I delivers high levels of product and service sales through knowledgeable and consistent customer advice and addressing customers requirements.

I am a tactical team builder with a strong background in training and team development.

I am a dedicated team player, proactive and hands-on in task completion.


In a personal role I coach basketball and am currently the club chairman for my club.

This involves actively coaching and being physically fit which I take seriously ensuring I enjoy excellent health.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work history

Sales adviser

Sky PLC
Glasgow
11.2015 - Current
  • I use active listening and relationship-building techniques to assess customer needs and deliver viable solutions around cost and wants.
  • I deliver outstanding customer experiences.
  • I use active listening and relationship-building skills to assess customer needs, build rapport and deliver tailored product solutions to retain and grow business.
  • Process customer payments and set up direct debits.
  • I deliver exceptional customer service, addressing customer queries and handling customer complaints.
  • I support management in variety of project functions to help drive performance.


Fraud Officer

LLoyds Banking Group.
Glasgow
02.2014 - 07.2015
  • I took incoming calls after internet payment requests were flagged as high risk for fraud.
  • I handled fraud cases where bank customers had suffered a breach or loss due to internet or phone banking fraud.
  • Used critical thinking to break down problems, evaluate solutions and make decisions regarding cases of scams vs fraud.
  • Helped process claims for clients after closing cases.
  • Researched evidence and documents to determine validity of claims by victims.

Retentions Adviser

B.T. via Manpower
Glasgow
03.2010 - 01.2014
  • Highlighted product features and benefits in line with customer needs, securing sales.
  • Used active listening and relationship-building skills to assess customer needs, build rapport, deliver viable solutions and boost customer retention.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Handled high-volume telesales enquiries within call-time targets.

Education

Higher National Diploma - Sports Coaching with Sports Development

Langside College
Glasgow
07.1995 - 05.1997

Skills

  • Sales
  • Upselling techniques
  • Point Of Sale system operation
  • Dispute resolution
  • Customer complaint management
  • Customer service
  • Client retention strategies
  • Product presentations
  • Problem-solving
  • Marketing

Affiliations

  • Basketball.
  • Fitness, weight training, yoga and walking.
  • Cooking.
  • Travel

References

References available upon request.

Timeline

Sales adviser

Sky PLC
11.2015 - Current

Fraud Officer

LLoyds Banking Group.
02.2014 - 07.2015

Retentions Adviser

B.T. via Manpower
03.2010 - 01.2014

Higher National Diploma - Sports Coaching with Sports Development

Langside College
07.1995 - 05.1997

Similar Profiles

Create profile
Robert Stevenson