Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic

Kyrah IE

London

Summary

Outgoing and friendly, delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Overview

9
9
years of professional experience

Work history

Sales Adviser

Hennes & Mauritz
London
03.2018 - 06.2023
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Managed objections by demonstrating effective deescalation techniques and interpersonal skills over phone.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Delivered commercially responsible decisions in every interaction to meet needs of customer and business.
  • Prepared invoices for customers with large orders or special sales types.
  • Helped customers obtain specialised help for refunds and exchanges.

Social Work Assistant

CRIVA - ONG Vale da Amoreira
Lisbon
03.2016 - 04.2018
  • Planned activities for children and young people with a pedagogical character that promotes the acquisition of personal development, social skills and school commitments.
  • Developed individual work plans for the study and particular case follow-up through the implementation of individual work plans
  • Promoted dynamic and evaluation of activities in the scope of the project.
  • Supported the project's activity, plan, pedagogical and technical.
  • Contributed to weekly team meetings, providing updates to facilitate accurate tracking of case progress.
  • Maintained service efficiencies by creating and updating accurate, detailed and full records of interventions.
  • Handled eligibility enquiries, referring individuals to the correct resources to facilitate access to community assistance.

Youth Support Worker

VitaCaminho, Uni.Lda ONG
Lisbon , Barreiro
06.2014 - 12.2015
  • Develop and Manage activities such as Sports, Dance, dramatic expression, and art workshops with youth.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped young children to develop critical life skills through educational play.
  • Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
  • Maintained awareness of child protection issues and established procedures.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Processed and filed paperwork for youth program participants.
  • Assisted other volunteers with strategies for engaging young people and encouraging positive behaviours.
  • Encouraged participation and engagement in planned activities.

Education

Bachelor of Arts - Performing Arts

University of East London
London
2019 - 2023

NVQ Level 3 - Certificate Consulting, Resources and Training

Employment and Vocational Training institute,IEFP.
Lisbon
2015

GCSEs -

Secondary school Baixa da Banheira
Lisbon
2012 - 2014

Skills

  • Active listening
  • Open and clear communicator
  • Customer-service orientated
  • Organisation and efficiency
  • Attention to detail
  • Multitasking and prioritisation
  • Health and safety procedures
  • Email management
  • Punctual

Interests

Hobbies and Interests:, I like to participate in a variety of sporting and fitness activities. I also enjoy learning about different cultures and meeting new people. I listen to an extensive variety of music including pop, jazz, soul and gospel music. I also have many interests in reading books and taking part in a variety of cultural arts activities.

Languages

Portuguese
Native
English
Fluent
Spanish
Intermediate

Timeline

Sales Adviser

Hennes & Mauritz
03.2018 - 06.2023

Social Work Assistant

CRIVA - ONG Vale da Amoreira
03.2016 - 04.2018

Youth Support Worker

VitaCaminho, Uni.Lda ONG
06.2014 - 12.2015

Bachelor of Arts - Performing Arts

University of East London
2019 - 2023

NVQ Level 3 - Certificate Consulting, Resources and Training

Employment and Vocational Training institute,IEFP.

GCSEs -

Secondary school Baixa da Banheira
2012 - 2014

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Kyrah IE