James Pinnock
Colchester,Essex
Summary
Dedicated professional with expertise in customer service, team collaboration, and effective communication. Proven track record in sales management and product knowledge, enhancing customer relations through multitasking ability and time efficiency. Adept in computer literacy, committed to driving organisational success and fostering positive client interactions.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Sales Adviser
Wolseley
07.2023 - 02.2026
- Serving as a Sales Adviser at Wolseley involves engaging with clients to understand their needs and providing tailored solutions. This position requires building strong relationships through effective communication and product knowledge. The role also includes managing sales processes and assisting with administrative tasks to support business operations.
- Provided expert advice on products to meet customer requirements.
- Managed customer inquiries both in person and via email professionally.
- Collaborated with management to enhance the overall customer experience.
- Took initiative in leading smaller projects to improve store operations.
- Assisted in stock taking for accurate inventory management.
- Delivered excellent customer service by addressing and resolving queries.
- Maintained clean, organised retail environment to enhance shopping experience.
- Placed customer orders, providing guidance on product delivery timeframes.
- Built rapport with new and existing customers to boost client retention.
Bartender
The Fox and Fiddler
03.2023 - 07.2023
- As a Bartender at The Fox and Fiddler, the focus was on delivering excellent service in a fast-paced environment. Responsibilities included preparing drinks, managing the bar area, and ensuring customer satisfaction through attentive service. This role also fostered the development of multitasking skills while maintaining a friendly atmosphere.
- Skillfully mixed and served a variety of beverages to patrons.
- Maintained cleanliness and organization behind the bar, including inventory management.
- Engaged with customers to create a welcoming and enjoyable experience.
- Operated the cash register and handled cash transactions with precision.
- Handled cash transactions securely minimising risk of theft or fraud.
Retail Assistant
Smyths Toys Superstores
10.2022 - 12.2022
- In the role of Retail Assistant at Smyths Toys Superstores, a strong emphasis was placed on customer service and product knowledge. Engaging with customers to understand their needs led to a tailored shopping experience, ensuring satisfaction with their purchases. Responsibilities included restocking merchandise, maintaining a clean sales floor, and assisting with customer inquiries.
- Consistently provided friendly and knowledgeable service to customers.
- Efficiently restocked shelves and organized displays to enhance product visibility.
- Helped customers locate items and offered recommendations to improve sales.
- Handled transactions accurately at the checkout by processing payments.
Education
Diploma of higher education - level 3 film and television
Colchester Institute
09.2020 - 07.2022
Skills
- Customer Service
- Team Collaboration
- Effective Communication
- Sales Management
- Product Knowledge
- Multitasking Ability
- Computer literacy
- Time efficiency
- Customer relations
Affiliations
- Multi instrumentalist
- Sportsman
Timeline
Sales Adviser
Wolseley
07.2023 - 02.2026
Bartender
The Fox and Fiddler
03.2023 - 07.2023
Retail Assistant
Smyths Toys Superstores
10.2022 - 12.2022
Diploma of higher education - level 3 film and television
Colchester Institute
09.2020 - 07.2022