Leah James
Welwyn garden city,Hertfordshire
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
9
9
years of professional experience
Work history
Assistant manager
The hollybush pub
Welwyn garden city, Hertfordshire
2025.03 - Current
- Managed daily operations to ensure smooth running of the shop floor.
- Minimised inventory loss for improved profit margins.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Monitored sales performance regularly adjusting strategies as required.
- Delegated tasks to team members efficiently improving overall productivity.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Improved customer service by implementing new procedures and protocols.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided support to manager during audits, ensuring accurate reports.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled stock control duties diligently preventing overstocking or shortages.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Midday supervisor
Hertfordshire county council
Hatfield, Hertfordshire
2023.10 - 2024.10
- Monitored student behaviour during lunch breaks, maintaining order and decorum.
- Provided first aid assistance when required, prioritising pupil's wellbeing.
- Supported teaching staff in managing behaviour issues effectively.
- Assisted in serving meals, enhancing food distribution efficiency.
- Reported any concerns or incidences promptly to the relevant authority.
- Ensured child safety by monitoring playground activities.
- Maintained clean dining facilities to ensure hygienic environment.
- Assisted younger students with mealtime tasks, fostering independence.
- Developed positive relationships by interacting with pupils during lunchtime.
- Provided comfort and reassurance to distressed children, promoting emotional well-being.
- Supervised children's playtime, ensuring safe use of equipment.
- Enforced school policies and rules consistently, encouraging discipline among students.
Waitress
Hotel Sheraton
Blackpool, Lancashire
2019.05 - 2019.10
- Utilised professional communication skills to resolve customer complaints.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Accommodated special event needs, provided customised services for parties.
- Improved customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Advanced team efficiency by assisting in training new waitstaff members.
Bar staff/ restaurant supervisor
Whitbread plc
Hatfield, Hertfordshire
2016.11 - 2019.04
- Managed inventory to avoid shortages and reduce waste.
- Established effective communication channels between front and back of house teams for smoother operation.
- Fostered team cohesion through regular communication and feedback sessions.
- Processing orders and signing for deliveries for stock aswell as doing stock takes every other week
- Holding team meetings and organising events
- Managing both front of house and back of house day to day running
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Promoted positive dining experience with exceptional customer service skills.
- Trained new staff members, leading to improved service standards.
- Ensured smooth operation by effectively managing all front of house staff.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Education
GCSEs -
Sir frederic Osborn school
Welwyn garden city09.2016
Skills
- Proactive initiative taker
- Supervisory expertise
- Compliance awareness
- Reliable follow-through
- Communication excellence
- Time management mastery
- Leadership proficiency
- Recruitment and hiring practices
- Customer relationship building
- Finance management
- Staff management
- Excellent communication
- Business operations understanding
- Profit and Loss Analysis
Timeline
Assistant manager
The hollybush pub
2025.03 - Current
Midday supervisor
Hertfordshire county council
2023.10 - 2024.10
Waitress
Hotel Sheraton
2019.05 - 2019.10
Bar staff/ restaurant supervisor
Whitbread plc
2016.11 - 2019.04
GCSEs -
Sir frederic Osborn school