Leah Butterfill
Oakham,GB
Summary
I am a self-motivated team member with strong communication skills and customer service experience. I have a positive attitude and always look to help wherever I can.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Customer Team Member
Co-op Food
Uppingham, Rutland
08.2021 - 04.2023
- Assisted customers on shop floor, locating items and taking payments.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Promoted membership scheme, increasing customer sign-up in line with personal targets.
- Communicated with store team via walkie-talkie and PA system.
- Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
- Verified shoppers' ID when selling age-restricted products.
- Provided professional customer service, offering can-do attitude to all requests, resolving customer issues efficiently, seeking supervisor support where necessary.
- Processed purchases and returns at checkout, maintaining balanced till.
Food and Beverage Assistant
Barnsdale Lodge Hoel
Exton, Rutland
05.2021 - 08.2021
- Cultivated clean and tidy banqueting areas, minimising potential health and safety risks.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Provided first-class customer care through helpful, friendly service.
- Worked as part of the banqueting team to make sure the guests enjoyed their function.
Education
A-Levels - Business, Psychology, Sport
Harrington School
Oakham, Rutland 09.2021 - 06.2023
GCSEs - Maths, English, Science x 3, History, Sport, Spanish
Catmose College
Oakham, Rutland 09.2016 - 07.2021
Skills
- I am organised, reliable and have a strong work ethic
- I am always friendly, polite and willing to help
- I enjoy working as part of a team and I am also able to work on my own initiative to help solve problems
Additional Information
I completed my Bronze Duke of Edinburgh in 2019 and as part of that volunteered at a Brownie group in Whissendine helping the brownie leaders deliver their activities.
I completed a charity cycle ride to raise money for MIND whilst working for the Co-op.
I am an active member of Wreake and Soar Valley Athletics Club competing nationally in sprint track events
Timeline
A-Levels - Business, Psychology, Sport
Harrington School
09.2021 - 06.2023
Customer Team Member
Co-op Food
08.2021 - 04.2023
Food and Beverage Assistant
Barnsdale Lodge Hoel
05.2021 - 08.2021
GCSEs - Maths, English, Science x 3, History, Sport, Spanish
Catmose College
09.2016 - 07.2021
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