Layla James
Hillingdon ,Middlesex
Summary
Confident and hardworking hospitality professional with previous experience as a waitress. I enjoy working with people, staying organised under pressure, and delivering excellent customer service. I am friendly, well‑spoken, and able to remain calm in fast‑paced or stressful situations. I am now looking for a new opportunity where I can build on my experience, contribute to a supportive team, and continue learning within the service industry.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waitress
Hole 19 LTD
Uxbridge , Middlesex
2023.07 - Current
- Waitressing for Carverys, Weddings, Celebrations and BBQ’s
- Taking customer orders and serving food and drinks in a friendly, timely manner
- Facilitating special dietary requests with careful preparation.
- Maintaining a clean and organised dining area for customers
- Communicating effectively with kitchen and front-of-house teams
- Gained confidence dealing with difficult customers and resolving issues politely
- Supporting with set up of tables and closing down at the end of the shift
- Supporting chef with food preparation
Education
GCSEs - 5 (Grade 4 and above including Maths and English)
Vyners School
Uxbridge Skills
- Tills operation
- Bar Trained
- Customer Service
- Verbal communication
- Patience and composure
- Effective in team environments
- Cleaning procedures competence
- Dietary requirements understanding
- Order taking proficiency
- Table clearing
Certification
Level 1 Food Safety and Hygiene Course
References
Available upon request:
Michael Gallagher- Hole 19 LTD (uxbridgegolfclub@btconnect.com)
Timeline
Waitress
Hole 19 LTD
2023.07 - Current
GCSEs - 5 (Grade 4 and above including Maths and English)
Vyners School