Mowlika Mordue
New Malden,Surrey
Summary
Experienced hospitality professional with a strong focus on customer service and high-volume dining environments. Demonstrates proficiency in silver service, food preparation, and beverage preparation, including tea and coffee brewing. Skilled in restaurant etiquette, food service equipment use, and tills operation, ensuring seamless operations even under pressure. Known for resilience, patience, and composure in fast-paced settings. Committed to enhancing guest experiences through exceptional verbal communication and a hospitality-focused mindset.
Overview
2
2
years of professional experience
Work history
Waitress
Rowing club
Teddington, Richmond upon Thames
12.2025 - 12.2025
- Organised and stocked beverage supplies to ensure popular drinks were readily available.
- Supported special event needs by providing tailored services for parties.
- Facilitated restaurant operations by managing reservations effectively.
- Addressed special dietary requests through careful preparation and presentation of dishes.
- Adapted to multiple pre-order changes successfully.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Utilised professional communication skills to resolve customer complaints.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
Trainee Waitress
Gaucho
Twickenham, Richmond upon Thames
11.2025 - 12.2025
- Supported team efforts to host successful company events and meetings.
- Collaborated effectively to solve complex challenges through teamwork.
- Improved team efficiency by accurately recording meeting minutes.
- Assisted in providing excellent customer service by handling orders, serving, and resolving issues.
- Maintained positive customer relations by addressing complaints promptly.
Work experience student
It's Nice That
Holborn, Camden
03.2024 - 03.2024
- Assisted in monitoring analytics with social media tools to support optimisation of content strategies.
- Managed social media channels daily to aid in increasing user engagement.
- Created social media content to help boost brand awareness.
- Researched artists and presented artwork to attract users.
- Provided opportunities for underground artists to showcase work.
- Completed weekly tasks under pressure to support team building in office.
- Produced material featured on website.
- Created mind maps using photography and word prompts to visualise concepts from different perspectives.
Education
level 2 - Hospitality and Catering
Richmond upon Thames College
Twickenham 09.2025 -
GCSEs - Art, PE, Geography, Math ,English
Coombe Girls School
New Malden, Kingston upon Thames 05.2025 - 06.2025
Skills
- Restaurant etiquette familiarity
- Food service equipment use
- Hospitality-Focused mindset
- Silver service proficiency
- Tea and coffee brewing
- Time management mastery
- Resilient under pressure
- Tills operation
- Beverage preparation knowledge
- Patience and composure
- Customer Service
- Food preparation
- Verbal communication
- High-volume dining
- Table clearing
Timeline
Waitress
Rowing club
12.2025 - 12.2025
Trainee Waitress
Gaucho
11.2025 - 12.2025
level 2 - Hospitality and Catering
Richmond upon Thames College
09.2025 -
GCSEs - Art, PE, Geography, Math ,English
Coombe Girls School
05.2025 - 06.2025
Work experience student
It's Nice That
03.2024 - 03.2024