Lavanya Venkatachalam
RETAIL
Aberdeen,Aberdeen City
Summary
Retail professional with expertise in security systems, product labeling, and promotional displays. Proficient in data entry, digital marketing, and retail technology, ensuring effective multitasking during peak periods. Focused on enhancing customer satisfaction through needs assessment and service excellence while adhering to health and safety standards. Experienced in stock management and cash handling, with flexible scheduling to meet business needs.
Overview
3
3
years of professional experience
Work history
Retail assistant
Keystore
Aberdeen, Aberdeen City
04.2025 - Current
- Maintained clean shop floor to create welcoming environment.
- Kept updated on promotions and new products to provide accurate information to customers.
- Helped resolve customer complaints to ensure satisfaction and foster repeat business.
- Assisted in setup of special events and promotional activities within store.
- Provided coverage during peak times to manage customer flow effectively.
- Supported stock replenishment to maintain store appearance.
- Handled cash register operations efficiently to minimise queue lengths at checkouts.
Post office assistant
Nisa local
Westhill, Aberdeenshire
09.2024 - 04.2025
- Balanced cash drawer at end of each day to ensure accurate financial reporting.
- Delivered service by assessing customer needs effectively.
- Organised mail and parcels to maintain a tidy workspace.
- Operated computer systems to process transactions accurately without errors.
- Processed money orders and postal deliveries with precision.
- Maintained clean and orderly work area for improved operational efficiency.
- Sold stamps, stationery, and mailing envelopes to support revenue generation.
Retail worker
Newsgalary
Dewsbury, west yorkshire
05.2023 - 09.2024
- Coordinated with suppliers for timely product delivery.
- Assisted customers with accurate price checks to build trust.
- Engaged in staff meetings to foster team spirit and collaboration.
- Supported team members in achieving daily sales targets to boost store performance.
- Received deliveries and organised goods on shelves for easy access.
- Operated till with precision to facilitate smooth checkouts.
- Maintained cleanliness and order on store shelves for an enjoyable shopping experience.
- Designed eye-catching product displays to attract customer interest.
- Adhered to company policies to uphold operational standards.
Education
Master of Science - Management with Data Analytics with PDP
BPP University
Manchester 05/2023 - 11/2024
Bachelor of Science - BE COMPUTER SCIENCE AND ENGINEERING
GNANAMANI COLLEGE OF TECHNOLOGY
INDIA 06/2018 - 09/2021
Diploma of Higher Education - COMPUTER ENGINEERING
VOICE OF GOD
TAMILNADU/INDIA 06/2016 - 06/2018
Skills
- Retail security systems knowledge
- Product labeling and promotional displays
- Data entry and digital marketing
- Adaptability to peak periods
- Retail industry expertise
- Customer needs assessment
- Store cleanliness and maintenance
- Customer satisfaction improvement
- Flexible scheduling availability
- Money handling and cash management
- Retail technology proficiency
- Barcode scanning skills
- Health and safety compliance
- Efficient multitasking abilities
- Customer service excellence
- Stock management
Languages
Tamil
Proficient (C2)
English
Advanced
Timeline
Retail assistant
Keystore
04.2025 - Current
Post office assistant
Nisa local
09.2024 - 04.2025
Retail worker
Newsgalary
05.2023 - 09.2024
Master of Science - Management with Data Analytics with PDP
BPP University
05/2023 - 11/2024
Bachelor of Science - BE COMPUTER SCIENCE AND ENGINEERING
GNANAMANI COLLEGE OF TECHNOLOGY
06/2018 - 09/2021
Diploma of Higher Education - COMPUTER ENGINEERING
VOICE OF GOD
06/2016 - 06/2018