Yuan Watson

• Assisted customers in selecting products and provided tailored recommendations to enhance shopping experience.
• Handled transactions, maintaining accurate till records.
• Maintained cleanliness and organisation of sales floor to ensure a welcoming environment for shoppers.
• Delivered excellent customer service by answering queries and providing product information.
• Resolved customer complaints, ensuring satisfaction and repeat business.
• Supported team members for improved operational efficiency.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Explained establishment policies to customers and offered advice on selections.
• Helped customers obtain specialised help for refunds and exchanges.
• Inspected products for damages and expiry dates before processing refunds.

• Advised customers on latest fashion trends and product selections to enhance their shopping experience.
• Assisted clients in finding suitable outfits for various occasions, ensuring they felt confident and stylish.
• Assisted in stock take activities, maintaining accurate inventory records.
• Interviewed clients to identify size, style and colour preference.
• Delivered exceptional after-sales follow-up, ensuring repeat business.
• Provided expert fashion advice for increased sales.
• Achieved high-quality manicure finishes with attention to detail.
• Utilised deep knowledge of fashion trends to boost customers' wardrobe versatility.
• Enhanced customer shopping experience by providing personalised style advice.
• Recommended fresh styling ideas to inspire clients to try new fashion trends and discover personal style.
• Provided expert advice and personalised styling tips to exceeded client expectations.
• Styled models to create trend-driven and aspirational looks whilst maintaining brand identity.

• Balanced cash registers, maintained accurate financial records.
• Supervised team of cashiers, upheld high standards of professionalism.
• Achieved smooth checkout process with diligent cash handling.
• Managed till floats to maintain financial integrity.
• Offered instruction, coaching and motivation for enhanced team morale.

• Enhanced brand awareness by devising creative promotional activities.
• Directed content creation, boosting organic traffic on digital platforms.
• Bolstered customer base through targeted direct email marketing campaigns.
• Managed social media campaigns to increase online presence.
• Developed marketing plans to support department strategies.

I have been taught Mandarin Language at an International Language Centre

based in Shanghai. From simple words,grammar sentence to conversation improved their Mandarin skills. My student ranged from children to business

leader,and included staff at a number of embassies in Shanghai China.

• Developed engaging lesson plans to enhance students' understanding of Chinese language and culture.
• Organised cultural events and activities to increase awareness of Chinese traditions and customs.
• Assisted pupils struggling with Mandarin pronunciation through one-to-one coaching sessions.
• Supported students in achieving personalised linguistic goals within desired timeframes.
• Provided engaging educational resources to broaden student learning tools.
• Developed foreign language learning programmes for various ages and abilities.
• Implemented practical and theoretical lessons in [Language] studies.
• Planned dynamic, interesting lessons by incorporating variety of mediums.
• Promoted inclusivity within the classroom ensuring respectful dialogue between diverse groups.
• Related course material to students' interests, preferences and experiences.
• Spoke clearly and concisely for optimised student comprehension.
• Researched teaching methods, advising colleagues on interesting findings.

I have been worked five years as an estate agent, a large Finance Estate Company in Shanghai. I focused on high-end apartment rentals in financial center Shanghai.

• Facilitated property viewings and conducted market research to identify potential buyers.
• Negotiated sales agreements and coordinated communication between clients and stakeholders.
• Assisted clients in understanding property listings and provided insights on market trends.
• Developed strong relationships with clients to ensure repeat business and referrals.
• Guided clients through the buying and selling process to ensure a seamless experience.
• Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
• Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
• Improved client understanding of the buying process through clear communication and guidance.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Assisted clients with corporate relocation services.
• Guided homebuyers and sellers through process of short sales.
• Collaborated with clients, solicitors and surveyors to progress property sales.
• Managed customer relationships to achieve high satisfaction rate.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Marketed properties to buyers on waiting lists to increase viewings and offers.
• Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
• Generated lists of properties compatible with buyers' needs and financial resources.
• Provided expert purchasing advice to prospective buyers in line with client objectives.

I have been leared from my mother at her work company for two years.

• Coordinated with various departments to ensure accurate financial reporting and compliance.
• Facilitated training sessions for new team members on budgeting software and processes.
• Assisted in developing budget forecasts by analysing historical spending trends.