Lauren Taylor
Bridgwater,Somerset
Summary
Enthusiastic Customer Service Advisor with a strong background in delivering outstanding customer care and resolving issues promptly. Good communication and problem-solving skills, ensuring customer satisfaction for all customers. Excels in multi-tasking and maintaining a calm, friendly demeanour under pressure. I enjoy gaining new qualifications and working to a high standard. This has enhanced my confidence and my communication skills in different situations. I am looking forward to new challenges and learning new skills.
Overview
9
9
years of professional experience
Work history
Customer Service Advisor
Somerset Council
2018.09 - Current
- Assist with enquiries from the public and others in person on reception, in writing, or on the phone.
- Responding to customer emails, attempting to solve at the first point of contact.
- Complying with high customer service standards and the company's practices.
- Receiving and handling web messenger and SMS communication from customers.
- Liaising with professionals.
- Booking customers in for meetings and their appointments with the registrars.
- Working both remotely and in an office environment.
- Assist in the creation of electronic files, sort, reference and scan documents to corporate standards, and input to the various software systems to support the work of the team/other departments.
Finance Apprentice
Refresco Beverages
2017.08 - 2018.08
- Processing invoices from different suppliers and putting them into the system.
- Checking statements - Making sure that each invoice on a supplier's account is on the system and is ready to be paid when it is due.
- Filing invoices away into cabinet draws when they have been paid.
- Answering phone calls.
- Being on the reception desk - Greeting visitors, signing them in, booking meetings and sorting through the post.
- I have gained skills in using Word and Excel.
Education
Customer Services Level 2 & 3 -
Business administration – Level 2 -
Bridgwater College
AAT- Certificate in bookkeeping - Bookkeeping transactions & Controls
Maths - C -
Bridgwater College Academy
English - C -
Bridgwater College Academy
English Functional Skills Level 1 & 2 - undefined
Maths Functional Skills Level 1 & 2 - undefined
ICT Functional Skills Level 2 - undefined
Skills
- Excellent communicator
- Reliable
- Computer literate
- Customer service skills
- Good administration skills
- Highly organised
Reference
Available on request
References
References available upon request.
Timeline
Customer Service Advisor
Somerset Council
2018.09 - Current
Finance Apprentice
Refresco Beverages
2017.08 - 2018.08
AAT- Certificate in bookkeeping - Bookkeeping transactions & Controls
English Functional Skills Level 1 & 2 - undefined
Maths Functional Skills Level 1 & 2 - undefined
ICT Functional Skills Level 2 - undefined
Customer Services Level 2 & 3 -
Business administration – Level 2 -
Bridgwater College
Maths - C -
Bridgwater College Academy
English - C -
Bridgwater College Academy