Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Shannon Ginley

High Wycombe,Buckinghamshire

Summary

I am a loyal employee with a positive mental attitude. I pride myself on being a dedicated team player, who is punctual and has strong organisational skills. I have a proven track record of enhancing sales and exceeding targets. I've adapted and managed multiple roles when needed to, in order to help out the team. I'm also skilled in client management and remaining calm under pressure. I work extremely well as part of a team or I am equally as happy to work independently.

Overview

13
13
years of professional experience

Work history

Customer service advisor

MGroup Water
Langley
06.2025 - Current
  • Managing inbound and outbound calls to more than 50 customers a day and navigating calls to the appropriate departments.
  • Overseeing and creating bookings on salesforce, filing call logs, reports and owning good stats.
  • Educating customers on our technology and their benefits.
  • Using data from spreadsheets for bookings and updating information for accurate record keeping.
  • Adapting to moods and situations of individual customers throughout the day.
  • Handling Repair and Replace (R&R) bookings and identifying job codes. Informing customers of faulty equipment and booking appointments with our engineers.
  • Communicating with a variety of people from all different backgrounds.
  • Following mandatory statements and GDPR to ensure legal compliance and transparency during phone interactions with customers.

Mother

Self-employed
High Wycombe, Buckinghamshire
05.2016 - Current
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Life Adviser
  • Finance Management
  • Conflict mediator.
  • Event organiser.
  • Over seeing the needs and tasks of individuals to maintain optimal outcome

Booking Agent - Volunteer/Work Experience

ADI Leak Detection
High Wycombe
01.2025 - 03.2025
  • Answering calls to potential customers and carrying out a brief investigation over the phone.
  • Sending out quotes to customers based on their phone call investigation.
  • Booking jobs on salesforce and allocating the most suitable engineer for the job.
  • Amending documents e.g. grammar, punctuation and layout.
  • Responding to online customer feedback
  • Training in Asbestos Awareness, Understanding GDPR, Health and Safety Awareness and Responsibilities

Student

Bucks Adult Learning
High Wycombe, Buckinghamshire
09.2022 - 07.2024
  • Completed assignments, special projects and group work on time and achieved good marks.
  • Researched topics outside of class to learn additional information and ask more knowledgeable questions.
  • Balanced academic work with solo parenting to two young children

Beauty Therapist

Centre Parcs
Thetford, Norfolk
05.2017 - 05.2019
  • Maintained a clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Providing consultations and aftercare information to enhance the clients experience.
  • Carried out day-to-day tasks with enthusiasm and a positive attitude.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Advising Clients on products and treatments to suit their personal needs.
  • Upsold aftercare products to improve salon profits and meet targets that are set.

Cleaner, Chef, Barmaid, Waitress

Whitbread Beefeater
West Ruislip
11.2014 - 04.2017


  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
  • Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
  • Maintained bar stocks, replenishing daily as necessary.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Maintained excellent level of service in a busy and demanding restaurant environment.

Receptionist

Lucy and Lynn's Hairdressers
High Wycombe, Buckinghamshire
07.2012 - 01.2014
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with a warm and professional manner.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Managed calendars and scheduling appointments to maximise availability.
  • Handled office petty cash and maintained flawless records.

Education

GCSEs, English, Maths, Physical Education x2 -

High Wycombe

Beauty therapy level 1 & 2 -

Amersham and Wycombe College

Skills

  • Calm under pressure
  • Communication skills
  • Upselling
  • Attention to Detail
  • Motivated
  • Excellent customer care
  • People Management
  • Outstanding communicator
  • Client management
  • Active listener

References

Available upon request


Timeline

Customer service advisor

MGroup Water
06.2025 - Current

Booking Agent - Volunteer/Work Experience

ADI Leak Detection
01.2025 - 03.2025

Student

Bucks Adult Learning
09.2022 - 07.2024

Beauty Therapist

Centre Parcs
05.2017 - 05.2019

Mother

Self-employed
05.2016 - Current

Cleaner, Chef, Barmaid, Waitress

Whitbread Beefeater
11.2014 - 04.2017

Receptionist

Lucy and Lynn's Hairdressers
07.2012 - 01.2014

GCSEs, English, Maths, Physical Education x2 -

High Wycombe

Beauty therapy level 1 & 2 -

Amersham and Wycombe College

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