IFEOLUWA IREWOLE
Hamilton,Ontario
Summary
An enthusiastic and motivated person with experience over 10 years working within customer service and accounting focused roles worldwide. Skilled in undertaking a breadth of tasks and delivering to the highest standard, whilst exhibiting professionalism at all times. Well versed in working in challenging, customer facing environments and delivering an exceptional level of service to meet all required targets / KPIs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Lloyds Banking Group
2022.05 - Current
- Dealing with customer queries and offering appropriate advice in accordance with bank policies and procedures, relating to accounts and general information on retirement and pension products / services
- Researching using available resources and accurately recording details of calls on logging software
- Resolving any customer complaints in a professional, diligent manner within defined timeframes
- Updating back-office systems with customer information, personal details and security information with accuracy
- Calculating and Processing of customers pensions, retirements and benefits
- Reporting and calculating customers tax payment
- Maintaining usage of different software to process and analyze customers payments.
Customer Service Officer/Accounts Assistant
Adron Homes & Properties
2017.01 - 2021.12
- Directed 10 customer services staff members to provide clear direction and motivation to meet targets
- Led by example and responded quickly and positively to change whilst maintaining effectiveness and resilience
- Promoted a culture of high-performance to deliver a best-in-class proposition for customer service at all times
- Drove performance in areas of business growth, complaints, satisfaction and experience in line with expectations
- Prepared and updated expense and revenue reports
- Processed invoices and receipts through Sage 50 and ERP
- Prepared bank deposits and entered financial transactions into databases
- Prepared, reviewed and processed payroll documents
- Maintained all physical financial records
- Acted as the main point of contact for escalated queries when a staff member was unable to resolve a customer service issue and a higher degree of authority was required to manage customer expectations
- Chaired daily / weekly performance meetings and shared best practice with colleagues for improvements
- Facilitated delivery of staff coaching and mentoring to enable progression and personal development to full potential
- Managed staff holiday, sickness, absence and disciplinaries in line with company procedures and protocols
- Prepared comprehensive performance reports for management and key business stakeholders.
Account officer
Ministry of Youth and Sport, Abeokuta Ogun State
2015.01 - 2016.01
- Supported the preparation of balance sheets, accounts, ledgers and month end / year end processes
- Performed day-to-day activities relating to bookkeeping and bank reconciliations
- Ensured all financial statements were accurate, complete and in accordance with accounting standards
- Delivered reports which detailed performance against budgets / forecasts, ratio calculations and provided valuable insight for management to undertake effective future planning
- Embedded robust financial controls and drove the adoption of best practice for improved efficiency levels.
Assistant Account Officer
GZI Manufacturing Company
2012.01 - 2013.01
- Undertook tasks relating to bookkeeping and the preparation of journal vouchers
- Compiled and prepared tax receipts and processed payments to local tax revenue authorities
- Generated invoices and delivery notes for customers and goods and posted ledgers on to the SAP system
- Examined and analysed accounting records, financial statements and reconciliations to assess accuracy, completeness and conformance to reporting and procedural standards.
Education
MSc Accounting -
University of Benin
01.2018
Certificate of Excellence in Service (NYSC) Trainers -
01.2016
BSc Management and Accounting -
Ladoke Akintola University of Technology
01.2014
Senior Secondary School Certificate -
Smith International Baptist Academy
01.2008
Junior Secondary School Certificate -
Command Day Secondary School
01.2005
Skills
- Solid and proven background in providing comprehensive operational business and accounting support with a passion for delivering excellent customer service
- Exceptional time management, scheduling and planning capabilities with a background of working collaboratively with internal / external stakeholders
- Taking ownership on issues, resolving queries at first point of contact and escalating complex matters to senior management teams where appropriate
- Skilled in undertaking supervision and providing departmental support in challenging environments
- Leading projects through full lifecycles in line with best practice to meet all core aims and objectives
- Capability to produce accurate work / reports under pressure with meticulous attention to detail
- Driving change within the workplace environment to improve processes and achieve high levels of efficiency
- Proficiency in the use of software packages including the Microsoft Office Suite (Word, Excel, Outlook) SAP,ERP,SAGE 50,PEGA,BANCS,ORIGO
- Clear communicator with customers, colleagues and senior management personnel to build professional relationships
Affiliations
Member of the Professional Project Management Association
Tel
+12896397898
References
References available upon request.
Certification
Business Analyst certification
Timeline
Customer Service Advisor
Lloyds Banking Group
2022.05 - Current
Customer Service Officer/Accounts Assistant
Adron Homes & Properties
2017.01 - 2021.12
Account officer
Ministry of Youth and Sport, Abeokuta Ogun State
2015.01 - 2016.01
Assistant Account Officer
GZI Manufacturing Company
2012.01 - 2013.01
MSc Accounting -
University of Benin
Certificate of Excellence in Service (NYSC) Trainers -
BSc Management and Accounting -
Ladoke Akintola University of Technology
Senior Secondary School Certificate -
Smith International Baptist Academy
Junior Secondary School Certificate -
Command Day Secondary School