Gabriel Sin
Newcastle upon Tyne
Summary
Motivated and friendly customer service team member, able to make customers feel welcome, listen to customer needs and promote merchandise with practised care and attention to individual needs. Proficient in product promoting and marketing, communication with clients and handling high call volumes. Focused, hardworking and punctual with excellent interpersonal and organisational skills.
Overview
9
9
years of professional experience
Work history
Customer Service Advisor
Foundever GB
Newcastle
2024.05 - 2026.04
- Positive attitude and providing a high level of customer care and attention by active listening, addressing any problems that customers face.
- Communicated effectively with customers, determining needs, providing recommendations and demonstrating empathy and enthusiasm for customers.
Brand Ambassador
The Interactive Team
Newcastle
2022.06 - 2024.04
- Providing clients with high volumes of quality customers by face to face communication. Specialising in customer acquisition.
- Raising brand awareness across multiple clients from different industries (TalkTalk for Everyone, Scottish Power, Cancer Research UK)
Sales Assistant
Kim Tak Watch Co.
Hong Kong
2017.08 - 2018.09
- Consistently improved communication and marketing skills through learning and development.
- Provided helpful, attentive sales support and service, resulting in clear understandings of products and positive customer feedback.
Education
Bachelor of Science - Marketing and Management
Newcastle University
Newcastle Upon TyneSkills
- Confident communicator with clients
- Telephone etiquettes
- Salesforce platform
- Comprehensive presentations of products
- Active listening and empathy
- Adaptability to unforeseen situations
- Excellent interpersonal skills
- High emotional intelligence, demonstrated by addressing conflicts with patience
Languages
Chinese (Mandarin) – C1
Fluent
Chinese (Cantonese) – C2
Native
English – C2
Native
Timeline
Customer Service Advisor
Foundever GB
2024.05 - 2026.04
Brand Ambassador
The Interactive Team
2022.06 - 2024.04
Sales Assistant
Kim Tak Watch Co.
2017.08 - 2018.09
Bachelor of Science - Marketing and Management
Newcastle University