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Associate Principal Engineer

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Raised on Maui, Hawaii the Hospitality industry is the biggest industry among the Hawaiian islands. My passion began at fourteen years old serving at a retirement center dinning room with two hounded apartments employed by my parents who were the general managers. Out of my twenty years experience, Serving Seniors is rewarding and very demanding. It started what I want to call my passion for Hospitality.
I have worked multiple Hotel and restaurant positions. From Dishwasher to cook to Server All the way up to Management. There is nothing that excites and motivates me more than the Food and Beverage industry. I love meeting and creating new friendships with Guest and Coworkers. Anyone that has ever met me being a coworker or guest where I was employed can tell you my high energy and quick thinking with a positive attitude is why I have always had a great past with previous employers. Any challenge or task you ask me to do, I will always make sure to do anything and everything to make sure the task is completed and will be ready for the next.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results Dedicated Front of House Team Member offering first-class customer service. Creates enjoyable dining experiences to boost sales and reviews. Experienced in chain restaurant operations.

Dedicated professional with extensive expertise in customer service and food and beverage management. Demonstrates exceptional skills in tactfully handling difficult customers, ensuring compliance with food service regulations, and managing cash operations efficiently. Proficient in pet ownership advice and product knowledge, enhancing customer experience through personalised service. Adept at maintaining high standards of food safety and hygiene while excelling in queue management and stress management. Career goals include advancing within the hospitality industry to leverage interpersonal skills and enhance customer satisfaction.

Recent Economics and Finance graduate with diverse experience across hospitality, event management, and consultancy. Demonstrated strong analytical, communication, and teamworking skills through a successful undergraduate consultancy project for Taylor Woodrow, where I co-developed a social value strategy to support community well-being and environmental sustainability in Newcastle. This included stakeholder mapping, cost–benefit analysis, and designing initiatives with lasting social impact. Proven ability to thrive in dynamic, high-pressure environments through frontline roles in busy pubs, nightclubs, and outdoor venues, and experience as a football referee requiring confident decision-making and conflict resolution. Highly adaptable, people-focused, and motivated to apply analytical thinking and real-world experience to roles in business, operations, or public service.

Customer-focused Front of House Team Member skilled in enhancing guest experiences through effective service and organisation. Ensures cleanliness and supports colleagues during peak hours, fostering a collaborative environment. Coordinates food and drink delivery while maintaining clear communication between kitchen and bar staff to uphold service efficiency.

Lauren Sutton

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Front of House Team Member

Front Desk Associate

Administrative Safety Specialist

Education

Master of Fine Arts (MFA) - Acting

Bachelor of Fine Arts (BFA) - Acting and Directing for the Stage and Screen

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Front of House Team Member

Front Desk Associate

Administrative Safety Specialist

Master of Fine Arts (MFA) - Acting

Bachelor of Fine Arts (BFA) - Acting and Directing for the Stage and Screen

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