Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Sam Coughlan

Bolton

Summary

Highly efficient professional with exceptional communication skills and a positive attitude. Demonstrates strong problem-solving abilities and excels in time efficiency, customer engagement, and customer service excellence. Proven track record in building customer loyalty and making effective decisions to enhance overall service quality. Having spent the past two years solo-travelling Australia and South East Asia, I believe I have acquired a vast amount of new skills that I am eager to put into practice with a reputable company.

Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Advisor

Bupa
Salford Quays
09.2022 - 09.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Recorded and processed customer data accurately.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Listened actively to offer accurate information and best solution to their needs.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Social Researcher

Natcen
Manchester
09.2021 - 09.2022
  • Enhanced community understanding by implementing comprehensive social research projects.
  • Conducted comprehensive social research for better understanding of societal issues.
  • Conducted comprehensive market research to identify potential areas for social ventures.
  • Engaged in medical research projects, contributing to advancements in healthcare knowledge.
  • Conducted thorough research for solid evidence collection.

Education

Bachelor of Science - International Relations and Politics

University of Salford
Salford
09.2017 - 07.2020

GCSEs - English

Thornleigh Salesian College
Bolton

GCSEs - Maths

Thornleigh Salesian College
Bolton

Skills

  • Problem-solving
  • Highly efficient
  • Exceptional communication
  • Positive attitude
  • Time efficiency
  • Customer engagement
  • Customer service excellence
  • Customer loyalty building
  • Decision making

Affiliations

  • Strength and Fitness
  • Mindfulness

Accomplishments

    Pathway lead in my team during my time at Bupa.

Languages

English
Native
Spanish
Beginner

Timeline

Customer Service Advisor

Bupa
09.2022 - 09.2023

Social Researcher

Natcen
09.2021 - 09.2022

Bachelor of Science - International Relations and Politics

University of Salford
09.2017 - 07.2020

GCSEs - English

Thornleigh Salesian College

GCSEs - Maths

Thornleigh Salesian College
Sam Coughlan