MOHAMED DEEQ MOHAMED

As a Retail Assistant at the Samsung Experience Store in Leicester, I delivered outstanding customer service by engaging with customers, understanding their needs, and introducing them to Samsung’s latest products and services. I provided hands-on product demonstrations and basic device repairs, ensuring customers could fully utilise their devices and enjoy a seamless experience. My responsibilities included maintaining high store standards, adhering to health and safety protocols, and staying up-to-date with the latest technology trends through continuous training. This role honed my interpersonal and problem-solving skills, deepened my commercial awareness, and reinforced my passion for technology and customer engagement in a fast-paced retail environment.

• Provided customer service by responding to inquiries and resolving problems in a timely manner.
• Identified customer needs and offered solutions to enhance the customer experience.
• Processed payments accurately according to company policies and procedures.
• Cross-sold products or services based on customer needs assessment.
• Developed relationships with customers through proactive follow-up on orders.

As a Retail Assistant at Three UK, I was responsible for delivering exceptional customer service and support in a busy retail environment. I engaged with customers to understand their needs, provided expert advice on mobile devices and network plans, and guided them through the latest Three UK offerings. My role included conducting product demonstrations, assisting with device troubleshooting, and handling basic technical queries to ensure a positive customer experience. I maintained high visual merchandising standards, contributed to sales targets, and consistently updated my knowledge of new products and network services. This position strengthened my communication and sales skills, deepened my technical understanding of mobile technology, and reinforced my ability to thrive in a dynamic, customer-focused setting.

• Advised customers on product selection based on their needs.
• Processed orders quickly and accurately.
• Managed multiple tasks simultaneously while maintaining accuracy.

• Versatile security professional with experience across diverse settings, including COVID-19 test centers, nightlife venues, concerts, and university campuses.
• Skilled in crowd management, addressing disruptive behavior, and enforcing safety measures like social distancing during the pandemic.
• Expertise in implementing security protocols, conducting evaluations, controlling access, and coordinating security teams to maintain safe environments.
• Proficient in using security devices and risk assessment protocols to prevent breaches and mitigate vulnerabilities.

• Conducted outbound calls to COVID-19 positive individuals and close contacts, providing guidance on self-isolation protocols and addressing concerns.
• Gathered detailed information for contact tracing, utilizing effective communication skills to collect accurate data while maintaining professionalism and empathy.
• Ensured strict adherence to data privacy and confidentiality protocols when handling sensitive personal information.
• Contributed to nationwide COVID-19 mitigation efforts through efficient contact tracing and isolation measures.

• Provided exceptional service to existing and new car insurance clients, managing inquiries, renewals, and online purchases effectively.
• Leveraged strong communication skills and product knowledge to promote and sell insurance policies, tailoring recommendations to customers' unique needs.
• Demonstrated unwavering commitment to customer satisfaction, fostering long-lasting relationships and boosting retention rates through personalized solutions.
• Maintained a positive, professional demeanor while efficiently resolving issues and consistently exceeding customer service expectations.

• Specialized in door-to-door sales of subscription services, while also onboarding and training new sales agents with product knowledge and effective techniques.
• Mentored and coached sales agents to exceed targets, demonstrating expertise in identifying sales opportunities and converting prospects into loyal customers.
• Exhibited a solutions-oriented approach, tailoring sales pitches to customer needs and maintaining a professional demeanor to overcome objections.
• Consistently exceeded personal sales goals and contributed to improved customer retention rates, setting a positive example through dedication and a results-driven mindset.

• Operated cash registers efficiently, while proactively assisting customers on the sales floor during quieter periods.
• Maintained a neat store environment, demonstrating initiative in identifying areas for improvement and organizing merchandise.
• Fostered effective team communication and actively participated in discussions to enhance customer satisfaction and drive sales growth.
• Leveraged product knowledge to increase transaction values, while consistently providing friendly service to encourage customer loyalty.