Lauren Hutchinson
Liverpool,Merseyside
Summary
Dedicated professional with a strong background in retail and customer service. Committed to providing customers with personalised support, and demonstrates effective communication skills to foster loyalty and resolve issues efficiently. Highly motivated individual with keen problem-solving abilities, and resilience under pressure, as well as strong interpersonal skills with an approachable and friendly demeanour. Delivering high-quality services and continuously seeking opportunities for professional growth.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer assistant
Marks and Spencer
Bromley, Kent
11.2023 - 09.2024
- Handled over 30 cash and card payments each shift with accuracy, enhancing trust between business and clientele.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Stocked shelves regularly for easy access to products by customers.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Waitress assistant
Cow & Pig Bromley
Bromley, Kent
03.2023 - 09.2023
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
A-Levels - Biology (B), Psychology (B), Spanish (B)
Bullers Wood School for Girls
London 09.2022 - 05.2024
GCSEs -
Bullers Wood School for Girls
London 09.2021 - 05.2022
Skills
- Customer Service
- Hard-working
- Creative thinking
- Effective communication
- Keen problem solver
- Resilience under pressure
- Time-management
- Decision making
Languages
Spanish
Intermediate
Timeline
Customer assistant
Marks and Spencer
11.2023 - 09.2024
Waitress assistant
Cow & Pig Bromley
03.2023 - 09.2023
A-Levels - Biology (B), Psychology (B), Spanish (B)
Bullers Wood School for Girls
09.2022 - 05.2024
GCSEs -
Bullers Wood School for Girls
09.2021 - 05.2022
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