Lauren Hatton
Bangor,Ards and North Down
Summary
Outgoing with strong ability to connect with customers and provide tailored solutions, demonstrating excellent communication and problem-solving skills. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Customer Advisor
Boots
Bangor, Ards and North Down
2022.10 - Current
- Assisted customers in product selection, specifically hair, beauty, and fragrance products, resulting in increased sales.
- Developed rapport with regular customers for improved loyalty, and repeat business.
- Completed specialised training, allowing me to provide tailored customer service to ensure a positive shopping experience.
- Proficient in operating various types of tills and point-of-sale systems, ensuring quick and accurate transactions to minimise customer wait times.
- Actively promoted and explained the Boots loyalty card scheme to customers, highlighting its benefits and encouraging sign-ups.
- Entrusted with cash management, including counting till money, using the safe, securely locking the store, and responsibly handling store keys.
Film & TV Hair and Makeup Trainee
Long Story TV LTD
Donaghadee, Ards and North Down
2024.06 - 2024.07
- Travelled on-location to provide professional makeup and hair services for film sets.
- Maintained strict hygiene standards, ensuring clean tools and work environment at all times.
- Worked under pressure in fast-paced environments whilst maintaining quality of output.
- Evaluated client's skin tone, texture and condition to ascertain suitable products for desired looks.
- Touched up make-up throughout filming to maintain a faultless finish.
Film & TV Hair and Makeup Trainee
Black Dog Television Storm LTD
Belfast
2024.08 - 2024.08
Education
A-Levels - Business Studies, Mathematics and Psychology
Glenlola Collegiate
Bangor 2022.09 - 2024.06
GCSEs - Mathematics, English Language, Child Development
Glenlola Collegiate
2020.09 - 2022.06
GCSEs - English Lit, Business Studies, Religious Studies, Double Award Science
Glenlola Collegiate
2020.09 - 2022.06
GCSEs - French, Further Maths
Glenlola Collegiate
2020.09 - 2022.06
Skills
- Customer service
- Product knowledge
- Time management
- Refund authorisation
- Cash handling
- Teamwork
- Excellent listening and communication
- Positive and approachable
References
References available upon request.
Timeline
Film & TV Hair and Makeup Trainee
Black Dog Television Storm LTD
2024.08 - 2024.08
Film & TV Hair and Makeup Trainee
Long Story TV LTD
2024.06 - 2024.07
Customer Advisor
Boots
2022.10 - Current
A-Levels - Business Studies, Mathematics and Psychology
Glenlola Collegiate
2022.09 - 2024.06
GCSEs - Mathematics, English Language, Child Development
Glenlola Collegiate
2020.09 - 2022.06
GCSEs - English Lit, Business Studies, Religious Studies, Double Award Science
Glenlola Collegiate
2020.09 - 2022.06
GCSEs - French, Further Maths
Glenlola Collegiate
2020.09 - 2022.06