Lauren Bates
plymouth,Devon
Summary
Friendly and enthusiastic professional with dedication to positive relations within the workplace. Focused on teamwork and helping people grow within the roles around me. I am passionate about education and feel strong in my subjects of Biology and Chemistry up to GCSE level.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Front of House Team Member
Waypoint Bistro
Plymouth, South West
2023.05 - Current
- Elevated guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing them to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Promoted current offers through creative promotional displays and targeted upselling.
Barista
Starbucks Coffee
Plymouth, south west
2022.10 - 2023.05
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Bar Supervisor
Caffeine Club
Plymouth, Devon
2021.09 - 2022.05
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
Education
Bachelor of Science - Marine Biology
University of Plymouth
Plymouth 2020.09 - 2023.08
BTEC Extended diploma - Animal Management
Brooksby Melton College (BMC)
Melton Mowbray 2014.09 - 2016.05
GCSEs -
Ratcliffe College
Leicester 2011.09 - 2013.05
PGCE secondary Chemistry - Chemistry
Plymouth Marjon University
Plymouth 2023.09 -
Skills
- Time management
- Active listening
- Forward planning
- leadership and management
- Reliable and trustworthy
- Professional
- Organised
- Communication skills
Timeline
PGCE secondary Chemistry - Chemistry
Plymouth Marjon University
2023.09 -
Front of House Team Member
Waypoint Bistro
2023.05 - Current
Barista
Starbucks Coffee
2022.10 - 2023.05
Bar Supervisor
Caffeine Club
2021.09 - 2022.05
Bachelor of Science - Marine Biology
University of Plymouth
2020.09 - 2023.08
BTEC Extended diploma - Animal Management
Brooksby Melton College (BMC)
2014.09 - 2016.05
GCSEs -
Ratcliffe College
2011.09 - 2013.05