Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lauren Ball

York,York

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Very skilled in creative aspects and has done volunteer worked previously with script editing and creative writing. Very dependable and passionate about creative writing and has demonstrated history of meeting company goals and can adapt well to challenges.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Temporary Sales assistant

Whittard of Chelsea
York, York
10.2023 - 02.2024
  • Followed company procedures and guidelines for smooth retail operations.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Promoted customer loyalty scheme at checkout and was consistently the most successful member of the team in doing so.
  • Exceeded weekly targets through dedicated service and selling.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Boosted product sales by offering selection guidance to customers.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Upsold additional products to increase average transaction values.
  • Totalled bills using maths skills and maintained accurate till count.
  • Successfully delivered on tasks within tight deadlines.

Hospitality and Sales Team Member

Hebden Tea
York, York
05.2022 - 07.2023
  • Elevated guest experience by going the extra mile to cater to additional requests.
  • Understood and adhered to food safety and hygiene regulations.
  • Handled complaints and conflict with diplomatic approach.
  • Accurately took and processed high quantity of orders at peak times.
  • Welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Carried out active selling from initial customer greeting.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Food service assistant

Compass Group UK & Ireland
Cranwell, Lincolnshire
06.2021 - 04.2022
  • Managed timing standards in food deliveries to minimise delays.
  • Learned sous chef and line cook duties, providing skilled backup for diverse kitchen roles.
  • Polished glasses and cutlery to pristine standards.
  • Served high volumes of guests in fast-paced service environments.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Practiced healthy and safety measures to comply with regulations.
  • Inspected refrigerators, warming lamps and kitchen equipment for compliance with safe operating procedures.
  • Cleaned and set tables quickly after customers left to maximise capacity.

Education

Bachelor of Arts - English Language, Linguistics and TESOL

York St John University
York
09.2021 -

A-Levels - English language, Geography and Psychology

Sleaford Joint Sixth Form
Sleaford
09.2019 - 06.2021

Skills

  • Outgoing and enthusiastic
  • Confident communicator
  • Self-motivated
  • Superb time management
  • TEFL qualified
  • Academic writing
  • Grammar skills
  • Creative writing
  • Content creation

Affiliations

  • Creative writing
  • Reading

References

References available upon request.

Timeline

Temporary Sales assistant

Whittard of Chelsea
10.2023 - 02.2024

Hospitality and Sales Team Member

Hebden Tea
05.2022 - 07.2023

Bachelor of Arts - English Language, Linguistics and TESOL

York St John University
09.2021 -

Food service assistant

Compass Group UK & Ireland
06.2021 - 04.2022

A-Levels - English language, Geography and Psychology

Sleaford Joint Sixth Form
09.2019 - 06.2021

Similar Profiles

CREATE PROFILE
Lauren Ball